A single unfettered view of all phone numbers in the administration system

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  • Updated 3 months ago
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I am not a phone system expert but definitely RC administration is much easier than the Cisco phone system I previously administrated. However, I am constantly frustrated when trying to find phone numbers and extensions that have been applied into our system.

Note that we are paying for unassigned phone numbers so that each office in our firm has an continuous block of numbers to help with area identity and extensions (our extensions are the last four digits of the number so it is important to have that range). I get frustrated when I am trying to administrate unassigned numbers, assigned numbers, limited numbers, "other" numbers, extensions assigned to things like IVR, etc.

They are all over the freaking place in the site. I spend way too much time trying to find numbers by going to a particular list and searching. I am asking why can't there be a single "phone number" screen that lists EVERYTHING in the system and just has a column that list what type of number it is? I know there is already a phone number list but even that list does not have everything in the system. That way, there is one system list where everything is discoverable.

Does anyone else think this is a good idea or am I all wet. Thanks!

US / No Case Number / UI Improvements / Latest SW version / No desk phones / 90 users
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VASQUEZ

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Posted 3 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-08-23  We have thousands of users, thousands of DID's     this suggestion would be the SINGLE MOST HELPFUL PRODUCT ENHANCEMENT IN ALL OF RING CENTRAL for us.

Please vote this one folks.
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Danno, Champion

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How I do it is - I assign a department name "open" and put all spare/unassigned extensions in that department.  Each location has a unique open name.  i.e., open-Miami, open-Nashville, open-San Jose, etc.
(Edited)
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Danno, Champion

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For extra numbers, (those not assigned to a particular ext), I have a "spare" extension for each location, and assign those numbers to that extension.  i.e., spare-Miami, etc.
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Danno, Champion

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This provides an additional benefit of temporary forwarding until re-assigned.  i.e., Sam is no longer w/the company but calls to his number need to go to Jane until a replacement is hired.
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Shannon Maggs, Champion

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Could not possibly agree more! 
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Jeff Salisbury, Champion

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We have the same challenge - when looking to see where a DID is on the system it's a waste of time to have to click on each tab and retype the search. We also have blocks of DIDs for the same reasons as Vazquez.  Danno's work around is innovative but it shouldn't be required for managing a global enterprise voice solution. On a similar note you wouldn't believe how many steps are required to re-use the digital line (Office Standard/Premium user) of a former employee when it needs to use a different DID so that the new user doesn't get calls made to the old employee. It's a 5 minute exercise for what should just be a few clicks. Even worse if the old user had a desk phone and the new does not, or vice versa.