A single unfettered view of all phone numbers in the administration system

  • 2
  • 9
  • Idea
  • Updated 1 year ago
  • (Edited)
I am not a phone system expert but definitely RC administration is much easier than the Cisco phone system I previously administrated. However, I am constantly frustrated when trying to find phone numbers and extensions that have been applied into our system.

Note that we are paying for unassigned phone numbers so that each office in our firm has an continuous block of numbers to help with area identity and extensions (our extensions are the last four digits of the number so it is important to have that range). I get frustrated when I am trying to administrate unassigned numbers, assigned numbers, limited numbers, "other" numbers, extensions assigned to things like IVR, etc.

They are all over the freaking place in the site. I spend way too much time trying to find numbers by going to a particular list and searching. I am asking why can't there be a single "phone number" screen that lists EVERYTHING in the system and just has a column that list what type of number it is? I know there is already a phone number list but even that list does not have everything in the system. That way, there is one system list where everything is discoverable.

Does anyone else think this is a good idea or am I all wet. Thanks!

US / No Case Number / UI Improvements / Latest SW version / No desk phones / 90 users
Photo of VASQUEZ

VASQUEZ

  • 250 Points 250 badge 2x thumb

Posted 1 year ago

  • 2
  • 9
Photo of Jeff Salisbury

Jeff Salisbury, Champion

  • 2,282 Points 2k badge 2x thumb
We have the same challenge - when looking to see where a DID is on the system it's a waste of time to have to click on each tab and retype the search. We also have blocks of DIDs for the same reasons as Vazquez.  Danno's work around is innovative but it shouldn't be required for managing a global enterprise voice solution. On a similar note you wouldn't believe how many steps are required to re-use the digital line (Office Standard/Premium user) of a former employee when it needs to use a different DID so that the new user doesn't get calls made to the old employee. It's a 5 minute exercise for what should just be a few clicks. Even worse if the old user had a desk phone and the new does not, or vice versa.