Place for a Fax Number on the cover sheet - before these last 2 updates you could put a fax number on the cover sheet - I fax from my ext so I don't have to go back and forth between the fax line and my ext. now it puts the phone number in the fax line and I have agencies sending faxes to the phone line.
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434 Points
Posted 5 years ago
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122 Points
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122 Points
This reply was created from a merged topic originally titled We would like to have the ability to change the phone number as it shows up on th....
We would like to have the ability to change the phone number as it shows up on the Cover page. Right now we are limited to the Ring central fax number associated with our account. We would like to use our Company's main phone number so that whoever gets our faxes can call the main number used by our company and not the ring central account number that will not be accessible since we use our account's numbers for faxing only.
We would like to have the ability to change the phone number as it shows up on the Cover page. Right now we are limited to the Ring central fax number associated with our account. We would like to use our Company's main phone number so that whoever gets our faxes can call the main number used by our company and not the ring central account number that will not be accessible since we use our account's numbers for faxing only.
(Edited)
Institute of Precision Pain Medicine
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80 Points
I am having the same problem. were you able to fix it?
Mike, Official Rep
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93,468 Points
Hi, Institute of Precision Pain Medicine ,
This thread was started about a year ago and there have been several changes made. Can you tell us exactly what your issue is? There is some different behavior in the Desktop App depending on which cover sheet you use, but you if the recipient is in your contacts, the fax number should propagate to the cover sheet.
This thread was started about a year ago and there have been several changes made. Can you tell us exactly what your issue is? There is some different behavior in the Desktop App depending on which cover sheet you use, but you if the recipient is in your contacts, the fax number should propagate to the cover sheet.
Institute of Precision Pain Medicine
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80 Points
I do not want the fax or phone number I was given by ringcentral to appear on the fax cover sheet. I have blocked all the numbers however the phone number still appears on the fax cover. we do not want people calling that number.
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110 Points
Dear Mike, when send a fax out via Outlook, the cover page contains the phone number (virtual) that Ring Central provided us with, we would like to either to remove it from cover page or to replace it with REAL company's number and we do not want to use desktop app, we want to edit the default cover page number at the admin's portal at the web. What is the point to populate on the cover page a number that no one ever answers?
Institute of Precision Pain Medicine
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80 Points
This reply was created from a merged topic originally titled Fax cover page: customize cover letter.
I am trying to send a fax through my email. I have created a customized cover letter for my company and have added it to the Desktop App. When i send a fax through my Desktop App I am able to select my customized cover letter. When I send faxes through email i am not able to select the customized cover letter i created. I need a customized cover letter because I do not want the ringcentral number i was given to go out in the fax. i have blocked all my numbers in my settings, but the phone number i was given still goes out in the from section on the fax cover letter. basically i want either
I am trying to send a fax through my email. I have created a customized cover letter for my company and have added it to the Desktop App. When i send a fax through my Desktop App I am able to select my customized cover letter. When I send faxes through email i am not able to select the customized cover letter i created. I need a customized cover letter because I do not want the ringcentral number i was given to go out in the fax. i have blocked all my numbers in my settings, but the phone number i was given still goes out in the from section on the fax cover letter. basically i want either
- To remove the ringcentral number i was given when sending a fax or
- Be able to send a customizible cover letter through email.
I just started using Ring Central for faxing only and see the same issue. I want our fax number only on the sheet and not the phone number, which is the main number to our account. Is there a solution to this yet?
Mike, Official Rep
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93,468 Points
Yes.. Just create your own custom fax cover sheet.
Setting Up a Custom Fax Cover Page on the RingCentral desktop app
Setting Up the Fax Cover Page on the RingCentral Online Account
Setting Up a Custom Fax Cover Page on the RingCentral desktop app
Setting Up the Fax Cover Page on the RingCentral Online Account
Jasmine M, Employee
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1,982 Points
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120 Points
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124 Points
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142 Points
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100 Points
Bob Robinson, Champion
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6,392 Points
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110 Points
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122 Points
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102 Points
This reply was created from a merged topic originally titled Fax Cover Page Issues.
On the Outbound Faxes settings, please either add an option to have no cover page or create space where you can edit which phone number appears on the cover page.
Currently, the phone number that appears on the cover page is the RingCentral number. Our company only uses the RC number for fax and therefore we are sending the wrong contact info to our clients. We need to be able to add our actual company phone number to the cover page.
Please help!
On the Outbound Faxes settings, please either add an option to have no cover page or create space where you can edit which phone number appears on the cover page.
Currently, the phone number that appears on the cover page is the RingCentral number. Our company only uses the RC number for fax and therefore we are sending the wrong contact info to our clients. We need to be able to add our actual company phone number to the cover page.
Please help!
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110 Points
There is an option to change the cover page to be blank, or not include one at all.
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116 Points
That still does not solve the issue that most of us on here are having.
Michel, Champion
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4,888 Points
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82 Points
Transfer Station Administration Office
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80 Points
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86 Points
Michel, Champion
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4,888 Points
Is your main facility fax number a RingCentral number? If so, then you can set the main facility fax number to display on your cover page, but the only way to set the fax number blank is to not use RC coverpages and send your own as the first page of the fax.
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86 Points
I think so, but they don't have the fax from computer feature set up. They still use the copier/scanner/printer/fax unit. But it's fine, I created a cover sheet for use to use. But thank you.
