Fax Cover Page: change number on the cover sheet

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Place for a Fax Number on the cover sheet - before these last 2 updates you could put a fax number on the cover sheet - I fax from my ext so I don't have to go back and forth between the fax line and my ext.  now it puts the phone number in the fax line and I have agencies sending faxes to the phone line.
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Cheryl Pelletier

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Posted 4 years ago

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4 years ago
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hasmik hagopian

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This reply was created from a merged topic originally titled Fax cover page: customize to show different number.

I need to customize my fax cover page when i use the fax email option. I want to add a different phone number to show on the fax cover sheet. thanks
(Edited)
3 years ago
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Wagner

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This reply was created from a merged topic originally titled We would like to have the ability to change the phone number as it shows up on th....

We would like to have the ability to change the phone number as it shows up on the Cover page.  Right now we are limited to the Ring central fax number associated with our account.  We would like to use our Company's main phone number so that whoever gets our faxes can call the main number  used by our company and not the ring central account number that will not be accessible since we use our account's numbers for faxing only.
(Edited)
2016-07-22T23:00:42+00:00
I am having the same problem. were you able to fix it?
2016-07-25T15:34:45+00:00
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Mike, Official Rep

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Hi,  Institute of Precision Pain Medicine ,  

This thread was started about a year ago and there have been several changes made. Can you tell us exactly what your issue is?  There is some different behavior in the Desktop App depending on which cover sheet you use, but you if the recipient is in your contacts, the fax number should propagate to the cover sheet. 
2016-07-25T16:41:03+00:00
I do not want the fax or phone number I was given by ringcentral to appear on the fax cover sheet. I have blocked all the numbers however the phone number still appears on the fax cover. we do not want people calling that number.
2016-11-04T19:21:06+00:00
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BELUBEKIAN

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Dear Mike, when send a fax out via Outlook, the cover page contains the phone number (virtual) that Ring Central provided us with, we would like to either to remove it from cover page or to replace it with REAL company's number and we do not want to use desktop app, we want to edit the default cover page number at the admin's portal at the web. What is the point to populate on the cover page a number that no one ever answers?

3 years ago
This reply was created from a merged topic originally titled Fax cover page: customize cover letter.

I am trying to send a fax through my email. I have created a customized cover letter for my company and have added it to the Desktop App. When i send a fax through my Desktop App I am able to select my customized cover letter. When I send faxes through email i am not able to select the customized cover letter i created. I need a customized cover letter because I do not want the ringcentral number i was given to go out in the fax. i have blocked all my numbers in my settings, but the phone number i was given still goes out in the from section on the fax cover letter. basically i want either
  1. To remove the ringcentral number i was given when sending a fax or 
  2. Be able to send a customizible cover letter through email.
2017-02-21T19:10:18+00:00
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MICHAEL Neakarse

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I just started using Ring Central for faxing only and see the same issue.  I want our fax number only on the sheet and not the phone number, which is the main number to our account.  Is there a solution to this yet?
2 years ago
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Jasmine M, Employee

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This reply was created from a merged topic originally titled Have the option to remove the phone number that appears (usually the main number ....

1: NA
2: not discussed
3: the outbound caller id settings per extension as well as the fax number on outbound fax settings control the fax number that appears on the cover page, but there is a box for phone number that auto-populates with the main number + extension used to send a fax. 
4: fax number is used for different purposes. Calling the main number may be confusing for the recipient. 
5: customer who are using their account for more than one company, won't have to worry about their customers calling the wrong number. 
6: 05851524 
7: users - 3 / digital lines - 2
(Edited)
2 years ago
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Alyssa

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This feature NEEDS to be added - we currently have no way of changing the phone number that displays on our fax cover sheet so it is incorrect. We only use Ring Central for faxing so we have no way to put our correct phone number on the cover sheet. PLEASE add this feature as soon as possible or provide a useful workaround.
1 year ago
This reply was created from a merged topic originally titled Allow custom sender phone number for cover sheets with web/email faxing.

We are requesting the ability to customize/change our phone number on our fax cover sheets WITHOUT creating a custom cover sheet through the RingCentral desktop app. The desktop app is not useful or efficient for us. We only have faxing service through RingCentral, our phone services are through a different company. However, our RingCentral account number automatically populates as our phone number on fax cover sheets, which creates confusion and looks unprofessional.

We are a small doctor's office with a U.S. account. We need the ability to customize the phone number so that recipients aren't calling and recording the wrong phone number for our practice. The default for our fax number on the cover sheet was also the RingCentral account number but we were able to change that to the correct fax number for our practice but right now it isn't possible to customize the phone number listed.

Based on the other forum posts we have seen, many other users have requested/want this feature. Related case #: 06565325. Just our fax is through RingCentral and we have 4 users.
1 year ago
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Josh Rosenthal

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This reply was created from a merged topic originally titled Would like to change the phone number on fax cover sheet.

Would like to be able to manipulate the phone number on the fax cover sheet under the name and address without creating a custom fax cover sheet.
1 year ago
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Melinda Helms

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I would also like the ability to remove the RingCentral assigned number on the fax cover page.  We only use the fax feature and fax via e-mail and need to customize the cover page to add our real business phone number.  If you can do it on the app, why can't that functionality be available on the Online Account especially on the Super Admin level.
1 year ago
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Bob Robinson, Champion

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I've posted a topic on this and replied to several others.  Seems like each one gets 5-10 votes but they aren't being noticed.  Some people want the fax number to show as the user's number.  Some want it to show as the company number.  Others I think want something different.  The bottom line is that we as RingCentral users (and admins) should be able to either centrally control this setting to match our company's needs, or give users the ability within the RingCentral Phone app to have it show what we want to show on the cover page, or both.  Right now the only way to 'control' what shows is to develop a custom fax cover page and manually deploy it to each user's computer.  We're at 140 or so RingCentral users - that's quite a task for one administrator that's also responsible for so many other IT tasks.  I hope at some point our voices are heard.
10 months ago
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Dom13

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I want to put my cell number, the number I use most as phone and the ring fax number as the fax.  This seems easy!!!
4 months ago
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Celia Cox

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This reply was created from a merged topic originally titled change phone number under fax template.

We are using an email to fax template.  We would like to have the specific home office phone number used instead of the main number.   Currently this field is fixed and can't be changed. 
4 months ago
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Tavia Mah

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This reply was created from a merged topic originally titled Fax Cover Page Issues.

On the Outbound Faxes settings, please either add an option to have no cover page or create space where you can edit which phone number appears on the cover page.

Currently, the phone number that appears on the cover page is the RingCentral number. Our company only uses the RC number for fax and therefore we are sending the wrong contact info to our clients. We need to be able to add our actual company phone number to the cover page.

Please help!
2019-01-24T21:00:57+00:00
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Dom13

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There is an option to change the cover page to be blank, or not include one at all.
2019-01-24T21:02:06+00:00
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ChrisWoodard

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That still does not solve the issue that most of us on here are having.
4 months ago
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Michel, Champion

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Try changing these settings for each user extension:
1)  Change the Caller-ID > "Fax Number", under the "Outbound Calls/Faxes" section to the phone number that you want to display on the caller-id on the recipient's fax machine.

2) Change the Fax Settings > "Fax Number" under the "Outbound Calls/Faxes" section to the phone number that you want to display on the RC fax cover page.

3) If you want to use your own custom cover page that you will include as the first page of your fax, then set the " Omit cover page when email subject is blank"  on (in the "Fax Settings" under the "Outbound Calls/Faxes" section. 
NOTES  for this to work repliably you need to do both:
- include your custom cover page as page one of your file you are sending out to fax - if you email @rcfax.com 2 attachments, they will both get sent out as a single fax, but which attachment gets sent first seems to be random - I have tested and found nothing we did was reliable to ensure the cover page was sent first, so we had to merge the cover page into the file we want to send and then only send one attachment
- ensure to train all users to leave the subject field blank when emailing to @rcfax.com, or they will send out 2 cover pages (the RC one and the custom one)
(We use this option, but to make it reliable we have all our users email their faxes to a special internal email address, fax-out@ourdomain.com, and then we have a server program that checks for a "cover.pdf" attachment and merges it with the other attachments in the proper order and then forwards it to @rcfaxc.com with a proper empty subject - if the user does not include a "cover.pdf", then we merge in our company standard cover page automatically)
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