Desktop App: click to dial

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  • Updated 8 months ago
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I want to be able to call from my computer by clicking on a phone number hyperlink and having the Rincentral App open on my computer and make the call.
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Max McNamara

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Posted 4 years ago

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Michael Savage

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This reply was created from a merged topic originally titled When will windows default dialer feature be added to new soft phone?.

When are they going to bring back the feature then enable RingCentral Softphone to be set as the windows default dialer? This is how we initiated call from our CMS program which then also started a timer with a window to type in phone notes. It was obviously available on the old version. I just want an idea of when this will be added. I won't be updating everyone to the new soft phone until it is and I am axiously awaiting. Any information would be helpful. Thank you.
(Edited)
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Mike, Official Rep

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There have been a few changes, but there's till not a true click to dial function. The closest thing at this time is to use the new advanced hot key functions.  Just highlight the number you want to dial, and press the hot key for "outgoing call", which is set at "F6" by default but you can change it by going to Settings > General and look under the "advanced hotkeys" section. 

(Edited)
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Nicholas Head

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It's mind-blowing to me, that a company as large as RingCentral, can have both the Windows and OSX desktop apps not take over protocol handlers for SIP:// or TEL:// links. This desperately needs to be implemented as quickly as possible. Browser extensions are not the answer. Just use standard protocol handlers. Thanks!
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Michael Savage

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Well it seems to support TEL but it doesn't support SIP which could be my issue. But I can def no longer use my desktop CRM (even though I could on old softphone) which clearly the protocol the old softphone used that made it work is no longer being used by new softphone :( Also it would be nice if when using ringout it would auto dial like with the old softphone instead of just using a cut/paste and having to confirm the dial several times after that.
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mz

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I don't know about TEL, but it does also support CALLTO.
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Nicholas Head

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TEL did not work for me-- but CALLTO did. Thanks for the tip, mz! Still seems silly that it isn't configurable.
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jtr02a

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This reply was created from a merged topic originally titled Add url.tel protocol that allows Click-to-Call from Browser.

new softphone no longer supports tel: link that would previously allow clicking on a phone number (generally within a web browser / website) and it auto-dials in the Softphone Application.
(Edited)
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Jason Heidkamp

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Definitely needed asap
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Anthony

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This would be a great feature
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David Mejias

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This reply was created from a merged topic originally titled Click to call Integration with Less Annoying CRM (They have simple API program).

Click to call Integration with Less Annoying CRM (They have simple API program)
(Edited)
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Claudio (Customer)

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I found a way to make the "Click to Call" and RingOut work together (a blend between RC API+Firefox).  You need it here?
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Chris Wunderlich

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Yes please :)
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Claudio (Customer)

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a) Install FireFox
b) Install the Add-On Telify (from their website or search on the Add-Ons page from Firefox)
c) If you want to use your desktop Phone, Configure the RingOut Feature.
d) Enjoy!
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Chris Wunderlich

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Thank you very much for the response. Any ideas for Chrome?
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Claudio (Customer)

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a) Activate your Hot Key in settings
b) Select with the mouse, the phone number in any webpage
c) Press your Hot Key defined in a)
d) Enjoy!

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jtr02a

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This reply was created from a merged topic originally titled Desktop App: Click to Dial Support.

When using the RingCentral Softphone on Windows 7, it will allow clicking a phone number in a web browser (i.e. Chrome) to auto-dial with the softphone. This makes it very helpful for large call volume using an online CRM (such as Microsoft Dynamics). Unfortunately, on Windows 8 the feature no longer works. Windows offers to associate Sykpe, Lync, and other programs with the Click-to-Dial functionality but the RingCentral Softphone app is conspicuously absent.
(Edited)
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Michael Savage

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Well it seems to support TEL but it doesn't support SIP which could be my issue. But I can def no longer use my desktop CRM (even though I could on old softphone) which clearly the protocol the old softphone used that made it work is no longer being used by new softphone :( Also it would be nice if when using ringout it would auto dial like with the old softphone instead of just using a cut/paste and having to confirm the dial several times after that.
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HRISTOVSCHI

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This reply was created from a merged topic originally titled Click and call Feature.

ave the option to click a phone number and immediately call out through the RC application
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Ron Kanter

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Just about every system I have used has click to dial from within a browser and within Outlook...not just ring out, but true remote control of the phone.  RingCentral really needs to add this feature.
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Eric L

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I'm not sure what everybody else's setup is like, but I don't have any issues with click to dial.  Running Win10Pro, RC Windows 8.2.1, and Chrome.  

I was able to click on a phone number hyperlink on a website, and a window popped for an External Protocol Request, saying that RC Windows will launch if this request is accepted.  Check the box for remembering your choice, and click Launch Application.  The phone call should start immediately after this.

Faxing works as well (might have to do the same External Protocol Request again since it's a different type of link), and it will open the Compose Fax window in RC Desktop, with the fax number you clicked already pre-filled.

As far as I know, you can't just click on any number that you see on a website or email.  The hyperlink needs to be set up properly to allow it, like so: "tel:+18008203676".  Coincidentally, I noticed when looking up that number on the RingCentral.com home page that they do not have that phone number set up like that.  As such, no matter how much I click on the phone number or the phone icon next to it, nothing happens.
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Ron Kanter

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Eric,

Does it dial using your computer or phone?  There is ringout which calls your number then the outbound number, but that is not true remote dialing and is not as full featured.

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Eric L

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It dials through the softphone on my computer, I do not use the Ringout feature.  I haven't touched my desk phone for a few months, ever since I switched to the Desktop App.  It doesn't even look like the cleaners touch it because it's gathered a layer of dust.
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John

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Mine is working fine same way as Eric's.

Windows 7 Pro, running RingCentral for Windows 8.2.1 (softphone).

Firefox 48.0.2 browser. (As I recall, there may be an option that has to be selected in Firefox for this to work.)

1.  Have softphone launched and running. (Okay to have it minimized.)

2.  Click on a phone number link on a website, a "Launch Application" window pops up, lets me choose RingCentral for Windows, click on RingCentral for Windows to make that choice, click OK.

3.  Softphone dials the number.

It doesn't work for me in IE 11, as the phone numbers don't appear in that browser to be linked. Perhaps there is an option to turn on in IE 11 to allow that, but I haven't looked for it.
(Edited)
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Matt Ready

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This reply was created from a merged topic originally titled Desktop App: Click to Call.

Hello,I think it would be very beneficial if RingCentral developed a "click-to-call" extenstion in Google Chrome. There is currently a full browser app for RingCentral, but it functions and feels different than the desktop app and can get confusing when both are on at the same time. The only browser feature our users really want is the ability to click on a phone number on the browser and have it dial through the RingCentral desktop app.Thank you,-Matt
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Brooke Harper

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Hi Max, a click-to-dial feature really is a must have. Have you tried using CTIs like Tenfold? It can support and integrate with RingCentral, and provide you with the click to dial feature you're looking for. It's very easy to set up and is user friendly. Check it at www.tenfold.com. Hope this helps!
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Adam Neveu

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https://chrome.google.com/webstore/detail/tel-linker/ceiihmdnpjglaoolchdmncoffhhbgodj

This chrome extension worked for me - it was so annoying how hangouts kept trying to call my clicked numbers