I want to control the Do Not Accept Queue Calls Option as an Admin

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This conversation has been merged. Please reference the main conversation: Admin: change users (DND, available, offline)

Our employees put themselves in and out of the queue as they see fit. I would like to be able to control if they are in a queue or not by overriding their options. This is becoming a serious issue for my support department. All other phone companies I have demo'd with give the control to the admin. Can you please develop
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Shawna Berg

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Posted 10 months ago

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