I want to see in REAL time # of calls each member of a queue is at per day, not 12+ hours later

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I have 11 reps, 4 of whom we set up in for inbounds on a shared queue. I can choose ring all 4 at the same time if available. The question I have is this, I like the REPORTS button to see how many inbounds each of those 4 reps took, except I want the REPORTS button for QUEUE set in real time, not just for 12 hours later, or for week, etc. Could you please make that report for the QUEQUE in real time so I can see a breakdown of how many calls each of the 4 reps have taking during that day so I can calculate their conversion ratios of sales?
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Tyson McMillan

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Posted 4 years ago

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Kim, Alum

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Please contact your Sales Rep for RingCentral Contact Center which offer these features. 

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