Mobile App: 3-way

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: RC Phone Mobile App: 3-way calling

I would like to be able to put one caller on hold and then add in a 3rd party to the conversation. Is this possible? How?
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lahscious

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Posted 6 years ago

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Ben Foster, Alum

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Hello, sorry for the late reply. It is not - certain desk phone models do allow you to merge calls, but not the apps.

As an alternative (if you're an Office customer), you can just invite the people to a conference. All US Office customers get unlimited conferencing with as many as 1,000 participants per conference.
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Eddie Forero

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Not really a solution. Any basic mobile phone can merge calls. I seem ABSOLUTELY no reason why this feature can't be added to the mobile app.

That is a pretty ridiculous shortcoming.
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Michael

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I agree with Eddie. Why can't you merge a call? Cell phones do it. Thanks,

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Douglas Barnes

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I agree with Michael and Eddie -- just migrated onto your platform and was shocked to find out that this isn't a feature.
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theresa

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I agree with Michael, Eddie and Douglas.  Just this past week I was using mobile app while on the phone with a customer.  Customer asked whether I would add another person to the call.  I told customer that I did not have that ability...embarrassing to say in 2015.   
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Marc

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Uh oh.  I think this answered my question from a thread I just started.

:(

I am going to search about on my cell and see how easy this is to do w/o Ring Central then I will post an answer.
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Marc

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:(
Yup, my old Note2 can do it.  It is a little clumsy but I get an option to add another line then merge the call. 

Unfortunately it is using my personal phone number for business use but hey, that's the wave of 2015
:(
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Marc

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This reply was created from a merged topic originally titled Newb wants to make a 3 way or bring another person onto an existing call.

Hello, we are just now trying out Ring Central. 

My situation is
We have:
-a log in with 4 VOIP numbers
-the smart phone app
-have used the desktop program
We are still using our traditional land line phone system.

Is it possible for me to call the boss from my smartphone app and then call a 3rd party like our delivery truck and conference us all together?

I have about 3 hours of experience with the system so be simple with your answer please.
Thanks for your time. 

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