Error message "URL disabled"?

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Geoffrey Forbes

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Posted 7 years ago

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Mike, Official Rep

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Official Response
"URL Disabled" is usually due to an internal network issue.  
  1. First thing you want to check for is: Is the phone getting an IP Address? If the phone does not have an IP Address, then have your IT Dept troubleshoot your internal network.  Try rebooting your modem/router and check the DHCP.  DHCP Error on the phone indicates the phone is not pulling an IP Address.  Please let your IT Dept know so they can troubleshoot the internal network.  RingCentral cannot do anything if it's not pulling an IP Address. 
  2. Follow the troubleshooting steps provided in this Knowledge Base: Resolving  URL Call Disabled error
  3. If it is getting an IP Address, reboot the phone (unplug it from the power supply for 30 seconds and plug it back in).  If the issue continues after completing the steps provided in the article above, open a web case and provide the Ext Number & Serial Number.