Idea: Expand Directory Integration beyond Okta

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  • Updated 3 years ago
US Account:

I would like to see the ability to integrate my on premise Active Directory without having to pay for Okta. We already leverage ADFS for other providers, as well as use it with RingCentral, so Okta would duplicate functionality with added cost.

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EPalombizio, Champion

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Posted 3 years ago

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Cecile Glassy, Champion

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Here's our use-case - and it is compelling. As RingCentral moves further into the education sector with Enterprise level installations, this will be a frequent problem as other Edu orgs will not abandon their already-working integrations to switch to Okta for synch purposes. We are also exploring how to integrate directly with Active Directory which is our organization's authoritative controller for everything else without being forced to use Okta. It has already been decided we will not use Okta in the future, so this is a concern because the only way to synchronize our ADFS with RC's dataset on Active Users now is really cumbersome. We have many other apps and services leveraged with connectors directly to AD as the above poster is suggesting.  RC is always the "correct" source of phone specific info for each user for us, so we have to reverse update AD manually, and for over 2000 users in our case, that is a lot of work. Not moving the Mountain to ......