Provide an option for blocking robo dialers and caller ID spoofers.

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 I also think it would be important for RingCentral to collect data on this kind of problem. Perhaps add a Report Invalid Call button, so they could see how widespread this issue is. If it hadn't been waking me up in the middle of the night repeatedly, I wouldn't have messed with it. So there could be thousands of these invalid calls per day, and they just write it off as "telemarkets - complain to the FCC". Pretty much the definition of ignoring the problem. Or, if there were a way of getting real-time assistance while the call was connected, and trace it to the source. I really think they could solve this if they a) accepted that there could actually be a problem with their system, and b) invested engineering time to solve it. Until they do a), they won't do b), and we just will continue to have this garbage. But it's had only a very minor impact since I worked around it.

Also can RC implement something similar to NoMoRobo, which can block spammers. 
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Mike, Official Rep

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Posted 3 years ago

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mncdavis

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This reply was created from a merged topic originally titled Please add support for NoMoRobo (to prevent telemarketing calls).

I am getting more telemarketing calls than ever.  Almost all of them are recordings and I believe the free NoMoRobo service would easily block them, however RingCentral is not compatible.

Please add support for NoMoRobo so your customers can block these annoying auto-dialed calls.
(Edited)
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Mike, Official Rep

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Tom,  I edited your post for the following.  This Community is the desired place for submitting all feature request.  Flooding our Support Line will not, accelerate or increase the likelihood of getting this or any other feature implemented.  Support agents are trained to refer all customers to this Community for feature requests.  Flooding the support lines with these calls may delay the wait time for customers that may be seeking urgent live support.  We want customers with any urgent issue to be able to quickly and easily access live support with little or no hold times. 

Thank you.

Mike 
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Tom Rex

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Sorry, Mike, didn't realize this as flooding.  It's just very annoying to get the same caller day after day after day and when I call back she says thank you for calling...  same message all of the time.  The number doesn't change until I get to block it and then it starts anew with a different number showing.  Today I received 4 calls from 208-437-8490 at 3:41, 3:54, 4:20, 4:21 pm
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Ken Hartley

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So sorry, I get these routinely myself so I know what you're going through. I will not switch my primary company to ring central until they Get this fixed. Nomorobo grabs up to 15 per day for me.
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GZimmerer

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Mike, say what you must as a RC rep, but here is my take: By now all telephone service providers are familiar with their customer outcry for NOMOROBO (Winner of the FTC Robocall Challenge). It is blatantly clear RINGCENTRAL is refusing to address this issue in an intellectually honest way.  Having successfully used NOMOROBO with UVERSE voice I consider the Simultaneous Ringing solution a simple and straight forward technical implementation for VoIP telephony like RC.  There is no excuse for any further delay.
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Sam H

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I agree. Today alone I received 5-8 calls from robocallers. If ring central doesn't take action, I am going to another provider. I need to do something about these super obnoxious calls.
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Mike Bruns

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Idea:  Implement  a *60 feature to easily allow putting a number on the block list. Better implementations all you to select the last called number.  

 I.E. http://www.wikihow.com/Block-a-Call
(Edited)
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Linda F

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My callers must record their name.  I have that feature on.  If a caller isn't willing to record their name I do not answer.   Could RC institute a feature where if the caller does not record their name the call does not ring? 
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Cecile Glassy

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That is a user preference already available on the RingCentral system - I do have a few users in our system that use it
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Mike Bruns

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Hi Mike,

I know you'e been trying to find-out why Ring-central is not comparable with NoMoRoBo.   Could you try to get an answer?   Even an answer like "We're working on it, and expect something late in the year" would be better than silence.

With the FCC's announcement last week that phone companies *should* offer robocall -blocking tools, this would be a great feature to add sooner rather than later.  

Please see:  https://www.fcc.gov/blog/another-win-consumers   and  https://www.fcc.gov/document/fact-sheet-consumer-protection-proposal
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Jheck Taruc

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This reply was created from a merged topic originally titled NOMOROBO for RingCentral.
(Edited)
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highintensity

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This reply was created from a merged topic originally titled Integrate Nomorobo to Ringcentral Service.

I have not seen the subject for a while so I wanted to raise the awareness.
Please allow us as users and companies to use the NomoRobo service https://www.nomorobo.com/
I don't understand why RingCentral has not allowed us to use this as an option when I see 17 other major VoIP phone carriers allow you to subscribe.
Pretty Please. I can't handle the spam calls much longer

Account type: U.S.
A brief description of the business: All businesses would benefit
A high level description of the product or feature being requested: 24x7x365 Protection Stops over 260,000+ known robocallers Protect Unlimited VoIP Landlines
A typical use case scenario explaining how your business would use the feature: to protect from the spam calls I get. I currentlly receive 5-15 calls per day through my RingCentral lines. (I have several forwarding lines also attach to my account that go to the main number)
Benefit of such feature: Save me time and frustration
Include any related case number if applicable: None
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Steven Cohen

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This reply was created from a merged topic originally titled robocalls.

I use RingCentral as a second line on my cellphone. Cellphone service is with AT&T in the United States. When people call my RingCentral number the calls are forwarded to the Cell Phone number. I do not have any problems but am seeking clarification. I have been a user for two years.

I recently opted to receive e-mail notifications of ALL calls. I noticed that I am receiving emails about calls that did not ring and are not listed on my call log for either RingCentral or . When I check the number of the callers, I see that all of the calls that did not ring through are robocalls.

I am glad that the robocalls are being filtered out. My question is--Does Ring Central filter them out or is it AT&T?

Thanks
Steven Cohen
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Nancy Seeger

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This reply was created from a merged topic originally titled Blocking Robo Calls - Connect with NoMoRobo Service.

We receive 2-3 robo calls daily. I have called technical support twice in the last two years, no improvement with this issue. I have anonymous calling blocked, tech support suggested I complain to the FCC. There is a service that competitors connect with - NoMoRobo.com. This is time consuming to answer these disruptive calls - taking between 5-8 minutes daily. This needs to be a feature to offer a means of blocking this time consuming calls.
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Patrick Keane

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This reply was created from a merged topic originally titled ADD SUPPORT FOR NOMOROBO ASAP.

Add nomorobo support, We get hundreds of robo ccalls a week and it's driving me insane.


please add nomorobo immediately
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Mike, Official Rep

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highintensity

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Help stop robocalls.
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Extension One

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Yes, help stop spam, scam, robocalls.

Not just robocalls, but even live voice scam companies.  I have many documented phone numbers.
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highintensity

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It says the form is closed so no one can respond
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Saadet - Community Support, Official Rep

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Hello Brett,

The survey has been fixed and should work now :)
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George Demet

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This reply was created from a merged topic originally titled Set minimum voicemail length to eliminate 1 second robocall voicemails.

I am getting a lot of nuisance voicemails. A Robocaller will leave a one-second voicemail and then I’ll get a notification which is distracting

Is there anyway to prevent the recording of voicemails less than, say, 3 seconds?
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Claudio (Customer)

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I'm getting text messages offering services like "Final 1 hr Left to Activate your 90% Off Custom Animated Video Deal. Click Here 29studios.us to Activate Now & Grow your Sales 1000%. Reply STOPRM to Stop"  from number 78645... Why RC can't stop this annoying messages?
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RCUserSince2007

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Robocalls and spam callers are on the increase with our RC lines.  We now get at least a half dozen - or more - each day.  Mostly pre-recorded messages, a few live people, even some fax tones. A few years ago, they began using our same area codes.  Now they spoof or use numbers in our same calling prefix, too.  Once in awhile a spam sms message.  We try to block individual numbers, but it seems like a waste of time because they often use different caller ID each time.  Any help would be much appreciated - we look forward to nomorobo or other spam caller features soon.
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Extension One

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This reply was created from a merged topic originally titled Create Conditional Rule to Ring Back to Caller ID Number.

USA account.

Hello.

It would be really nice to fight back against all the spam/scam calls I receive many times throughout the day.

A great solution is to have the scammers number ring back at them.

For example:  A scammer calls me from a certain phone number.  Once I realize it is a scam call whereby I can make 8 million dollars if I merely send them $800 then the next time they call it rings back to their phone number.

So the condition would be set as [if caller id contains word "VOIP"] or [phone number] then [Forward] to [Caller ID phone number].

Then the scammer can talk to his fellow scammer for a bit.

Thanks for the great service!

tom
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highintensity

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Ringcentral clearly does NOT care about things written here on the forums or customers. They move and bury all the responses and requests. It would be easy like so many other services to have an option to use https://www.nomorobo.com/ but not only do they make promises they don't follow through. This request has been being requested for many years and they just don't care. I have even stopped referring their service to others since the level of service and customer appreciation is useless and ill likely leave RingCentral for a new provider in the future.
B
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kshack

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We get about 75 robo callers a day and over the top scams with one company I have on ring central and none on the other. I find submitting to the Ring Central Directory really boost these up. I would recommend no ever submitting. I agree this has been a problem for a while and many many many other issues. Pretty frustrating. 
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Cecile Glassy

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Wow! It sounds like maybe you are not aware that this can be done by any SuperAdmin on the account. This option is available by logging into the RingCentral web portal as SuperAdmin to the main SuperAdmin account, (I think this is usually ext 101)
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Extension One

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Cecil, I have been doing that but what a pain in the butt it is for people like me getting 5-10 KNOWN robocall numbers per day.  The problem is that RingCentral does not provide a community-contributed blocking method where a verified scam caller number is applied to all accounts.  

Brett, thanks for your thoughts.  Unfortunately nomorobo has too many bad reviews on the Apple store.  They are all very recent bad reviews.  However, RoboKiller does have great reviews and am giving that a try.  I will keep you posted how it goes.

It is very unfortunate that RingCentral can't work with RoboKiller to 'link' calls through an API to deem the call valid or scam, and then allow RingCentral users act as a community to contribute new numbers to the list.  :-(
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highintensity

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Cecile,
I do appreciate your direction and this is the solution RingCentral gives which is not a valid option. I am getting 15-30 robocalls a day now and the scammers change and spoof numbers daily. There is no easy way to keep up with it. Also the block call option still rings once on the phones taking more valuable time out of my days. I used that for a while but that became worthless in short order.
why dont you take a look at the link and read about this service many major VoIP carriers use and then let me know what you think?
https://www.nomorobo.com/signup
I would love top hear your input
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Extension One

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Same here.  Blocked calls on RC still come through for at least 1 ring.
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Danno, Champion

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Unfortunately, the majority of Robo Calls originate from overseas locations.  Therefore, it makes it nearly impossible for US carriers and/or the US Gov'ment to control them.  And frankly, the "robots" just call numbers in sequential order.  However, if you want to file a complaint - there is a mechanism for that at https://www.fcc.gov/consumers/guides/stop-unwanted-calls-texts-and-faxes
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Cecile Glassy

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My time is as much at a premium as anyone else's. I guess I just disagree - I manage 3780 DID lines - 2060 users and don't find this a problem, we have very high call traffic but in general, I wind  up having to make an all-block-robocall fairly rarely.  I have nothing to complain about here.  We are not experiencing the "1 ring"  issue - so not sure what that is about.  Because we are a public agency - we do not have the option to use that type of commercial pay-services. 
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highintensity

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Cecile,
you have a voice attendant I would assume which kills the one ring on the RingCentral blocking system. Voice Attendant also stops most of the robocalls since they can't/don't press 1, 2, or 3. That's why your not seeing a real problem I would think. Am I correct you have a Voice Attendant?
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Nancy Seeger

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My small business number has been listed for several years and I do get a lot of robo calls. I block the numbers going through it every other day on the system. It is at best a bandaid solution but unfortunately once they know your number is verified, they keep calling with yet new spoofed numbers. Blocking is only a temporary solution. I used to report to the FCC but I get two new robo calls a day, more if I don't block them, it isn't practical since sometimes they are spoofed with someone's real telephone number (found that out one time trying to call back to see what it was.) 
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RCUserSince2007

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If anyone feels there is nothing that can be done, clearly they don't know how nomorobo or services like it work.  It's all about dollars and cents.  It costs time and money to answer robocalls - currently we're often experiencing 1 per work hour.  Ultimately, that increases our cost for phone service.  If that accumulates to exceed the cost/benefit advantages of using RC, we'll change providers.  If enough customers leave to make it cost/benefit advantageous for RC to offer a solution, they will.  It's just unsettling and unfortunate there ARE solutions to this problem, it's just RC doesn't want to offer it... I suspect they're developing their own solution, and if they offered access from another provider, then they couldn't use otherwise 'proprietary methods' unless they purportedly developed them 'on their own' and independently from those providers.
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I have a client who has Vonage and used nomorobo service; that is, until the president of the company called the main number and was tagged as a robo call.  Opps!
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RCUserSince2007

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I thought nomorobo simply requires caller to answer prompt to complete the call?  I'd happily answer a prompt rather than pay an employee to answer a junk call.  I guess it's just how we look at it.
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Extension One

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No, nomorobo does not provide prompts.  Please see their website:  https://www.nomorobo.com/  However, it is easy to add prompts with RingCentral.

However, nomorobo has really bad reviews on the apple store.  I suggest perhaps checking out RoboKiller.
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Phil,

In all reality, what's the difference between having an employee answer a "junk call" (which are all obvious from the time we say "Hello") or having the same employee listen to the prompt and answer it to avoid the call?

Of course the point is moot as Extension One pointed out that nomorobo does not provide prompts.
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Mike Bruns

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The only solution I have seen that works effectively is to play a welcome message "Thank you for calling company X.  Please press 1 to be connected to a representative".  The bots and spammers don't hit 1.

Although I do like this guy's approach:  https://www.youtube.com/watch?v=EzedMdx6QG4
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Danno, Champion

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Good solution Mike.  And that video is too funny.  I actually wanted to sue BMW, because the people that own their cars seem to never use their turn signals.  Which is dangerous and upsets me.  But then I got behind a guy in a Ford and he didn't use his turn signal either!
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nomorobo is not the magic bullet some seem to think.  It is far from 100% effective and also is easily prone to false positives (blocking legitimate callers)  Only the telcos can fix this problem if they choose or are legislated to do so.  The reason is simple.  As it stands now, it is trivial to spoof caller ID.  The telcos don't care and there is no other way for you to block/allow calls besides caller ID.  The robocallers are even more sophisticated then ever and just spoof various number in your local calling area to try to increase the chance you will answer.
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highintensity

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Jan, I agree it’s a bit harsh. I also agree the features and quality of RC is excellent compared to others and that’s why I came here. Then again there are many people in the community who feel the same way that are getting enough calls to be detrimental and costly to their businesses. This has been a topic and request for many years that has been ongoing without any meaningful response from RC. I have had promises that it would be addressed from the start and no real response here from RC. I am a small business with a couple of seats that had been on VoIP for 10+ years (3 years with RC) and it seems to me my calls have multiplied exponentially since RC. How hard could it be for them to implement the forwarding intercept that dozens of major VoIP providers have done with NoMoRobo? Personally I would rather have them say “no” then keep skirting the issue. I have written here a few times, asked sales, put in feature requests and more since the start doing everything according to the rules and process feeling that it falls on deaf ears.
I know some of the options help some people and that’s great and helpful. It just seems many now just accept the annoyances. Most know there is never going to be a silver billet for the issue just like there is no silver bullet for email spam. It would just be nice if they would make some attempts like the major email providers constantly investing in spam filters and algorithms. There is already solutions there like NoMoRobo so why don’t they try?
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Jan Ferguson, Champion

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Brett,

> How hard could it be for them to implement the forwarding intercept that dozens of major VoIP providers have done with NoMoRobo?

I honestly couldn't tell you as I don't develop or program VoIP applications. But since NoMoRobo seems to have issues as well, and considering that any spammer worth their salt can spoof any GOOD number, maybe RingCentral sees it as a lesson in futility. (Disclaimer: I'm not a RingCentral employee and am not speaking for RingCentral. I aam an end-user like most everyone here in the forums).

> There is already solutions there like NoMoRobo so why don’t they try?

Can you honestly say that they haven't? Maybe they have tried, or are still trying, but maybe it's a difficult task to incorporate something that is better than NoMoRobo or maybe they see the issues that other providers have in incorporating NoMoRobo and they don't want the same issues (I refer back to Danno's post 5 days ago when he wrote, "I have a client who has Vonage and used nomorobo service; that is, until the president of the company called the main number and was tagged as a robo call.  Opps!").

Personally, and this is just my take on things in general, I'd rather have a company not blow sunshine up my butt by being silent than by saying that they're trying to accomplish it and they hope to have something soon, etc.. I prefer a product that works as designed" without the hiccups of some half-assed integration that can cause other major issues. Your mileage may vary.
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Extension One

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That's why community "spam number" contributions would be helpful. Say i get a spam call, then I click something to 'report" the call. Then everyone else is guarded from that same call from that same number.  Now, obviously that is only a half-assed integration, as you say, but it is better than nothing?  

I realize there is no 100% solution, but at this point I would take a 50% solution!
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Jan Ferguson, Champion

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I agree! I was referring to those programs/applications (not necessarily a VoIP application) where the developing company says that they have "solved" the issue with new functionality, which ultimately doesn't work as designed, or is so clunky that it's not worth using.
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Extension One

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Oh, sorry, right.  
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Extension One

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As a side note, I forward all robocalls to my local police dept, using RC forwarding call specified numbers.   However, it hasn't changed much.  Still getting 5-10 calls a day.  I'm not sure how many the local police dept is getting, but I am forwarding currently hundreds of scam numbers.  

As a side note, I got one of the scammers to go to my website and communicate via live chat.  He actually did!!!!!  BOOM!  I got his IP address.  Now I need to figure out what I can do with that information.  IP address:  103.46.239.242
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Jan Ferguson, Champion

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Most likely nothing. That IP address comes back to a location in India:

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highintensity

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Wow, great idea but wouldn’t the cops be banging down your doors for flooding their lines?
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Extension One

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So far the cops have not been banging down my door, but how would they know it is me?  The caller ID carries forward with the spammer caller ID, not my caller ID.
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Extension One

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Even if they were to bang on my door, my question naturally would be "Why aren't you banging on the scammer's door?"  LOL!