Provide an option for blocking robo dialers and caller ID spoofers.

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  • Updated 5 months ago
  • (Edited)
 I also think it would be important for RingCentral to collect data on this kind of problem. Perhaps add a Report Invalid Call button, so they could see how widespread this issue is. If it hadn't been waking me up in the middle of the night repeatedly, I wouldn't have messed with it. So there could be thousands of these invalid calls per day, and they just write it off as "telemarkets - complain to the FCC". Pretty much the definition of ignoring the problem. Or, if there were a way of getting real-time assistance while the call was connected, and trace it to the source. I really think they could solve this if they a) accepted that there could actually be a problem with their system, and b) invested engineering time to solve it. Until they do a), they won't do b), and we just will continue to have this garbage. But it's had only a very minor impact since I worked around it.

Also can RC implement something similar to NoMoRobo, which can block spammers. 
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Mike, Official Rep

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Posted 4 years ago

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Mike, Official Rep

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Official Response
Sorry it took so long to get a response posted. This topic has been reviewed and discussed by both our Product Team and Legal team.  They've been looking into some sort of solution for a long time.  I do hope to have some additional comments in a week or two, but for now, here  is some information from our Legal Team.   
Robocalls are an industry-wide problem that affects customers of all providers.  New technology has enabled spammers across the world to make billions of calls per month, usually using illegal caller ID spoofing.  In September 2018 alone, Americans received a record 4.41 billion robocalls, 2.68 billion of which involved scams or telemarketing.  (Source.) 
 
And the number continues to increase dramatically: in just 2018, we’ve seen an increase from 2.4 billion robocalls in January 2018 to a staggering 4.41 billion robocalls in September. (Source.)  No one is immune: even Ajit Pai, the Chairman of the Federal Communications Commission, receives spoofed, unlawful robocalls on a regular basis.  (Source.)
 
Scams comprise an increasingly larger percentage of these calls.  (Source.)  Of the 30.5 billion robocalls made to American numbers in 2017, approximately 30 to 40 percent—over 10 billion—were scams.  (Source.)  As of September 2018, that percentage had already climbed to 61 percent, or nearly 20 billion.  (Source.)  So-called “neighbor scams”—when the scammer illegally spoofs a local number, hoping the recipient will be more likely to answer the phone—are also on the rise: they increased 750 percent in 2017.  (Source.)  Consumer complaints to the Federal Trade Commission have also gone up, from approximately 63,000 complaints filed monthly with the FTC in 2009 to over 375,000 monthly complaints in 2017. (Source.)
 
In response, the FCC and the FTC are working hard on solutions, enforcing existing and creating new ones.  The FCC has imposed over $200 million in fines against spoofers and scammers in 2018 alone, and has declared that “combatting unlawful robocalls and malicious caller ID spoofing [is its] top consumer protection priority.”  (Source.)   The FTC is likewise aggressively enforcing the Do Not Call Registry (Source)against human and robotic telemarketers alike (Source). 
 
Until this year, it was illegal for providers to block incoming calls, even those that were obviously illegal.  But earlier this year, new rules went into effect that will allow providers to block calls purporting to be from numbers of trusted entities that do not actually make calls from those numbers (e.g.,the IRS call scam), from invalid numbers (like those with area codes that don't exist), from numbers that have not been assigned to a provider, and from numbers allocated to a provider but not currently in use.  RingCentral is working hard to implement these new methods without interfering with wanted calls. 
 
RingCentral is also participating in industry efforts to develop a new call authentication framework, called SHAKEN/STIR, which promises to revolutionize providers’ ability to block illegal robocalls.  (Source.)   RingCentral is participating through its industry group, the VON Coalition. 
(Edited)
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Mike, Official Rep

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Official Response
There is one final update that I'd like to make today which will put some of the arguments and accusations to rest.  Per our legal team....



we absolutely do not rent or sellpersonal information to any third-party. Period.

There are of course cases were we share information. One example would be that RingCentral uses Salesforce for our main company CRM.  We of course have to have customer information in the Salesforce system. So obviously there are cases where it's necessary to share info.

Finally,  I'm going to close this thread until there are additional updates from our Legal or Product team.

Unfortunately some of the conversation in this thread has turned unprofessional.  We have a few of our "Expert Champions" that spend a lot of time on this community only trying to help.  Attacking and accusing them is unprofessional and non-productive.  Our Champions are not employees and do not get paid for volunteering their time here on the Community.  They have no obligation to help and share their knowledge, yet they continue to do so. We do insist that all Community members adhere to the community Terms of Use and Community Guidelines. 

thank you!

Mike



Also, from our Legal Team: 

Ringcentral
does not sell, rent, or lease your personal information. Ringcentral may
collect, use and may share your personal information. For more details on what
we collect, how we use your personal information and why we may share your
personal information please refer to our RingCentral Privacy Notice here (https://www.ringcentral.com/legal/privacy-notice.html).
 
Thanks,
RingCentral
Privacy Team”
(Edited)