Provide an option for blocking robo dialers and caller ID spoofers.

  • 10
  • 74
  • Idea
  • Updated 2 years ago
  • (Edited)
 I also think it would be important for RingCentral to collect data on this kind of problem. Perhaps add a Report Invalid Call button, so they could see how widespread this issue is. If it hadn't been waking me up in the middle of the night repeatedly, I wouldn't have messed with it. So there could be thousands of these invalid calls per day, and they just write it off as "telemarkets - complain to the FCC". Pretty much the definition of ignoring the problem. Or, if there were a way of getting real-time assistance while the call was connected, and trace it to the source. I really think they could solve this if they a) accepted that there could actually be a problem with their system, and b) invested engineering time to solve it. Until they do a), they won't do b), and we just will continue to have this garbage. But it's had only a very minor impact since I worked around it.

Also can RC implement something similar to NoMoRobo, which can block spammers. 
Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb

Posted 5 years ago

  • 10
  • 74
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
Ok, I have great news for everyone here with solution to this matter.  I have gone from 5-10 spam calls to NO SPAM calls for 3 solid days now with this solution).  Every day for greater than 5 years I've been suffering with scam calls.  This past year I have been going absolutely insane.

The solution will only work IF:

1.  After the free trial you are willing to pay $1.99 per month for it (if not then have fun with the scammers, and stop being so cheap!!  haha)
2.  Your calls are coming into your cellphone, not a landline (the solution would be to forward your landline number to your cellphone).
3.  You have Verizon, T-Mobile, or AT&T (sorry Sprint (and other) users, you are stuck!)

The solution is an amazing App called "RoboKiller".  

After you install the app there are a few setup steps to do, but hang in there, it is worth the work.  When done, VOOLA!  You will be free of the problem.  You will dance about freely, like some wayward cast member from Glee (or Fred Astaire, or Mary Poppins....whichever one makes you laugh the most.

Now, IF you do get a spam call you can mark it as such in the app, and since it is a community contribution type thing, you won't have to worry the call from recurring again, but I have yet to even have 1 call slip through that hadn't already been previously caught by someone else.

The icing on the cake:  You can specify from a list of 'time wasting' messages (called "AnswerBots" that waste the time of the scammer.  Invisible to you, the scammer is carrying on a lengthy conversation with a recording, thinking it is a REAL person (but of course is not).  The AnswerBot messages are funny and you can specify "Random" if you love all of them, or select multiple favorites that RoboKiller will select from.

For SANITY'S SAKE, get RoboKiller!!  You get a free trial of it if you are skeptical, but you will kiss my feet for reporting it to you and then I will say "Ewww, stop kissing my feet!!!"
Photo of RCUserSince2007

RCUserSince2007

  • 676 Points 500 badge 2x thumb
Looks like action is coming to reduce telemarketing and robo calls... Just saw on ABC news big story about all the rampant Robocalls. Last week, ran across a robocall class action lawsuit.  
We do not want any robocall.  We do not give authorization to receive robocalls of any kind at any time.
(Edited)
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
Please try RoboKiller.  I haven't had a single scammer call in nearly 4 weeks now.  
Photo of RCUserSince2007

RCUserSince2007

  • 676 Points 500 badge 2x thumb
I appreciate the suggestion, but unfortunately, for IP phones and <gasp> wireline phones, an 'app' won't work for that.  
Photo of Daniel Ferrara

Daniel Ferrara

  • 398 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Import Block LIst.

Need to be able to Import Block List

We are getting so much spam calls.  Not sure what a list would do, though, because so many numbers are spoofed.


I think the wireless/VoIP/Telco industry needs to act on this sooner rather than later.  It's getting to the point of impacting our revenue(time) due to unwanted phone calls coming in. 
Photo of Danno

Danno, Champion

  • 30,046 Points 20k badge 2x thumb
Would be awesome if RC would allow its community of users to report numbers to them so they can build a database of such numbers.  "It takes a village!"
Photo of RCUserSince2007

RCUserSince2007

  • 676 Points 500 badge 2x thumb
Received call this morning from someone claiming our RingCentral number just showed up on their phone caller ID and it was a robocall.  They then called our number back, reaching me.  We did not make any such calls.  So it seems, someone is now spoofing our main business number to conduct RoboCalls.  This could be turning into criminal matter...
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
Is ANYTHING being done about this?  I would think that this would be an RC top priority!!!!!!
Photo of Heather O'Donnell

Heather O'Donnell

  • 100 Points 100 badge 2x thumb
A resolution is needed for this by RC. Our numbers are not published so I am not sure how, all of a sudden,  we are receiveing multiple/random robo calls on multiple lines.
Photo of highintensity

highintensity

  • 1,134 Points 1k badge 2x thumb
Cecil, Jan and Brandon,
I’ll acknowledge that extension one’s comment could have been viewed as a plug for his business (even thought I don’t believe it was) but seriously you three, this thread is about problems and solutions to robo callers and his is one of many that work just like that. His idea addresses this thread exactly. Extension One seems frustrated with good reason and that’s maybe why he is working on his own solution. Can you blame him for that? RC removes posts from these boards all the time that puts them in a bad light.
Most of us are looking for a solution and comparing and contrasting and sharing ideas between ourselves with the hope we learn from each other and RC listens and at least makes some attempts to help us. Maybe you big enterprise clients don’t have a problem but I know us small enterprise guys do. I get a dozen or more robocalls a day and no I don’t want to use voice prompts and menu’s to stop them, I’m a small business and pick up my phone because I value my clients and that’s what I want . If I put my clients through voice menu’s they will go elsewhere so I pick up the phone.

The three of you brought NO solutions, ideas or supportive input to the problem were having in this thread but to flame anyone who seems to have an issue. Since your all so active here and big companies can you please help us address these problems because it’s killing us smaller guys. Give us some ideas.

Let me put it another way also. If you shared Your sales information and client base with a marketing company that you pay and do business with and in turn that marketing company made attempts to call your direct clients behind your back to close deals without your permission how would that work for you? Stealing your information to close sales on your clients? I’m sure I’m going to get reprimanded for saying stole here since we all give RC permission to sell our data to anyone so it’s not stealing.

Mind you that I love my RC service or I wouldn’t be here but this robocall issue that seems to plague ringcentral so much more than others could drive many away.
We just want some help, not a silver bullett, not perfection, not excuses or in this threads case silence and ambivalence.

Can we get back on track please.
Photo of highintensity

highintensity

  • 1,134 Points 1k badge 2x thumb
Extension one, sorry I think I posted my reply to the wrong thread. Last word and GURU was directed at King Brandon not you
Photo of RCUserSince2007

RCUserSince2007

  • 676 Points 500 badge 2x thumb
Solution? EASY: RC could allow use of various telemarketing blockers.  Heck, even let them keep selling our info to telemarketers as T&C says... but sheesh... allow the technology for your paying customers to block it!

Fixing this is not complicated.  It's not something new.  It's GREED.

How about this RC: increase our bills by the amount your marketing companies are paying for them.  We'll pay to offset what they're earning from us elsewhere.

We'll be moving away from RC if this issue isn't fixed.  DOZENS of telemarketing calls - and attempted FAX sales calls - is taking an increasing amount of our time and resources to handle.  We are not in the business of accepting telemarketing calls, we have other things to do.
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
No worries highintensity.  Sorry, I didn't realize you are my buddy.  I was seeing too much 'red' in all the crazy posts here and I mistook you for the others.  It makes sense that your message was for "King Brandon".

RCUserSince2007:  I feel your pain.  Really I do.  Many of us here, myself included, are all victims of RC's shenanigans.  I don't think we should have to pay more though for an overpriced service anyways.  I've never heard of paying for your own privacy. That should be granted because we are customers.  But, you are correct regarding the GREED!

Just watch..... by this time tomorrow RC will pull all this down.  I hope I am wrong, but I (and others) have copies of all these posts.

This doesn't end here.
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
No worries highintensity.  Sorry, I didn't realize you are my buddy.  I was seeing too much 'red' in all the crazy posts here and I mistook you for the others.  It makes sense that your message was for "King Brandon".

RCUserSince2007:  I feel your pain.  Really I do.  Many of us here, myself included, are all victims of RC's shenanigans.  I don't think we should have to pay more though for an overpriced service anyways.  I've never heard of paying for your own privacy. That should be granted because we are customers.  But, you are correct regarding the GREED!

Just watch..... by this time tomorrow RC will pull all this down.  I hope I am wrong, but I (and others) have copies of all these posts.

This doesn't end here.
Photo of John Soper

John Soper

  • 180 Points 100 badge 2x thumb
Agree.  Very important to add a robocall block feature.  If RingCentral does not do this, I will look for a company that does.
Photo of aaron.weber11

aaron.weber11

  • 80 Points 75 badge 2x thumb
Just so I am clear about how this does NOT work...

Are we referring to robocalls placed to the "Main Company Number"?  I don't know how a robocall gets through voice prompts - unless you have a live receptionist for the main number (which is very possible, I understand).

For direct-assigned numbers, does it not work if you setup the NomoRobo phone number in a Ring Group first in the forwarding rules?  Set it grouped with your default phone/forwarding extension?

(Even better, couldn't it be the first number assigned to be forwarded sequentially and set it for 1 ring; put your extension/phone second...if your phone rings then it has passed NomoRobo's filters - which I agree are not perfect, but free and better than nothing!)

-AJ
Photo of RichardBonn

RichardBonn

  • 232 Points 100 badge 2x thumb
https://www.nomorobo.com/signup other VOIP company are able to prove robo blocking. Ring Central need to add this or I will move my numbers.  I do not have time to waste. 
Photo of highintensity

highintensity

  • 1,134 Points 1k badge 2x thumb
Anyone notice that RingCentral isn’t following suit with GDPR except writing a blog that says nothing about what they do with our data. All our calls, texts, private phone numbers, lengths of calls etc. you will all notice no one from RingCentral has ever replied to this thread or request. They also have not denied the selling of all our information. In fact the small print says they can sell any data about all of us. Maybe they will delete this post too. Or maybe they will respond but I doubt that.
Photo of John Soper

John Soper

  • 180 Points 100 badge 2x thumb
Thanks for the info @highintensity, and the link @RichardBonn.  

I will plan to leave RC, esp after they raised their prices with no increase in service.  Does anyone have recommendations for a good service, with good robo call protection?
Photo of RichardBonn

RichardBonn

  • 232 Points 100 badge 2x thumb
check out this page with links to VOIP companies work - https://www.nomorobo.com/signup
Photo of John Soper

John Soper

  • 180 Points 100 badge 2x thumb
Thanks!  Will look into Vonage and 800.com
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
I had no idea there were so many companies that use the Nomorobo system in with their systems!!  Now I am extra pissed, because RC is every bit as big as those others and there is NO REASON why RC cannot also implement in Nomorobo code!
Photo of Jay Nichols

Jay Nichols

  • 2,850 Points 2k badge 2x thumb
Well, we have RingCentral for our clinic, but Vonage for our home admin office.  We get very few robocalls at the clinic, but 5 or 6 a day at my office with Vonage.  The saving grace is that I can detect most robocalls by the caller ID and just don't answer.  Then block the number.  PITA, yes but I'm cutting down on the number of them.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 38,104 Points 20k badge 2x thumb
Extension One,

You might want to do a little research. I don't criticize any product I don't use...I just do research and let the facts speak for themselves. I saw you speaking about it and I had a client who was thinking about using it. After my research I found the information I refer to below. You might want to see this about one of the companies you were interested in....

https://www.bbb.org/dallas/business-reviews/telephone-communications/800com-in-dallas-tx-90391921

https://www.ripoffreport.com/reports/specific_search/800.com
Photo of Jason Cooper

Jason Cooper

  • 138 Points 100 badge 2x thumb
We need a way to lessen these robo calls. I block them as they come in, but the number changes every day. Why not have a database of blocked number so that once a few RC customers have marked a number as spam, its on the filter? This really has to stop.
Photo of RichardBonn

RichardBonn

  • 232 Points 100 badge 2x thumb
A few clients getting blocked wound be okay with me!  The clients can email if there is a problems.  I just want the junk calls to stop. 

I guess ring central does not want to stop the junk calls if they are selling our numbers to the junk callers. WT?

I am not excited about moving but it seems like the only solution.
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
Jason, one more thing please.  Your assessment that "many times, if not most times, the alleged spam number is spoofed" is not correct, at least it isn't in my case.  In fact, I make note of the incoming scammer number and I plug their number into my autodialers and flood the hell out the scammer with hundreds of calls per minute.  I am able to completely disable their phone system in a short amount of time because during the call flooding process the scammer can neither make or receive any phone calls.  This is only made possible by the fact that most scammer calls are not spoofed.  

So, while in SOME cases the number is spoofed, this isn't always the case.

However, anyone can unmask a spoofed number (view the REAL number behind the FAKE number). Companies like http://www.kall8.com or http://www.ureach.com are simple solutions for accomplishing this.  Kall8 is only $2 per month.  I haven't tried it yet, but I don't see that I have much of a choice, considering that RingCentral COULD help us IF THEY WANTED TO, but apparently they make too much money from the scammers.
Photo of Saadet

Saadet, Employee

  • 69,462 Points 50k badge 2x thumb
Extension One,

Please email us at community.support@ringcentral.com with any evidence that RingCentral is selling/sharing your information to any 3rd party not specifically mentioned in our Privacy Notice
Photo of highintensity

highintensity

  • 1,134 Points 1k badge 2x thumb
Here is an excerpt from your Privacy Notice. Once your a customer your immediately on the list before you have a chance to opt out. This is your evidence.
Tell me Ring Central does NOT share or sell to third parties. You can't can you.

We and our third-party marketing service providers may also use the information Customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the "Unsubscribe from Our Mailing List" section below.
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
Saadet, in addition to what "highintensity" stated, no matter what I change my phone number to, the scammer calls continue virtually immediately to that new number, even if I make no calls with that number, nor give it to anyone.  Same scammers, same caller ID's, etc.  Many of us here have reported on this issue.  Now, you might say that its because the scammer is trying to reach the previous owner of the number, but look at my account.... You will see that I've changed one of my numbers well over 1,000 times in the past 6 months..... NO JOKING!

In fact, it got to a point where I set up an automation system to change the number on a specific line every few hours because the problem is so ridiculous!

Highintensity, great to see you again!!  
Photo of RichardBonn

RichardBonn

  • 232 Points 100 badge 2x thumb
Can someone from RC tell us why https://www.nomorobo.com/signup works with many VOIP companies but not RC? 

Is there something we are missing?
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
Yes, we are missing having an actual provider that cares.
Photo of RCUserSince2007

RCUserSince2007

  • 676 Points 500 badge 2x thumb
Nope, they can't.  Seems they're quite clearly telling us 'don't like it, leave!'  We're searching...
Photo of Phil Glantz

Phil Glantz

  • 324 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Why is RingCentral one of the only VOIP providers that does not support NOMOROBO?....

I receive at least 6 robocalls per day.  I would like to sign up for Nomorobo, but RingCentral seems to be one of the few major VOIP providers that is not supported.  Why is that?  This is a huge nuisance for a lot of customers.
Photo of Lisa

Lisa, Champion

  • 1,970 Points 1k badge 2x thumb
I agree with you! We, too, have done research on other companies and have found none that have the features we currently need and are using with RingCentral with the same pricing. RingCentral has lost our trust in some choices they have made, but we cannot go anywhere else at the moment and get the same features. 

This reminds me of Walmart...many complaints about them in many areas, but no one can go anywhere else because there are no other options. 
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 22,330 Points 20k badge 2x thumb
2087 USA based users, 3800 DID lines - all Polycom VVX500 phones

2018-09-20 We receive a boatload of spoofed number robo calls and robo faxes and robo txt messages daily on the main #101 SuperAdmin Extension and on various of our 3800 DID lines. 

Blocking this crap Globally on the #101 is time consuming and tedious.  I have better things to do with my time. 

Please get something that will work to fix it.
Photo of Lisa

Lisa, Champion

  • 1,970 Points 1k badge 2x thumb
Same!
Photo of Extension One

Extension One

  • 1,302 Points 1k badge 2x thumb
Check out YouMail.  It is much like NomoRobo, but is better (from my experience) and it is also free!
Photo of Brandon

Brandon, Champion

  • 25,084 Points 20k badge 2x thumb
I have been installing and maintaining PBX systems and VOIP for nearly thirty years and feel the pain of this like everyone else for both myself and my hundreds of customers.  If there was a way to stop this with software products or by providers like RingCentral it would be done.  There are some tools that can help minimize it, but it is a cat and mouse game and the mice are easily winning because there is no serious effort by either the government or the telcos to prevent fraudulent calls.

The do not call registry is a bit of a joke and nearly useless because only legitimate organizations that care to follow the rules will abide by it.  NoMoRobo and similar tools are limited to blocking calls based on caller ID which is easily spoofed so can never be really effective.  There are a couple more advanced AI powered solutions that have some promise, but are complicated and also can be tricked by the bad guys.

This recent article really explains the problem well and I agree with the conclusion that the only way this problem will be solved is with government intervention to regulate and incentivize the telcos to do fix it by somehow authenticating the identity of callers form end to end.

Or- people may just stop using the traditional phone system and move to other, better methods of voice communication eventually.

https://outline.com/9tq87m
Photo of Andrew Russell

Andrew Russell

  • 60 Points
strange that nomorobo is not supported, because the simultaneous/sim ring feature is already in ringcentral..

so testing this afternoon with nomorobo..  registration with ringcentral is not supported yet, but i could register my ringcentral number as comcast xfinity.  the automated call to provide a registration code failed, but the nomorobo system activated the line regardless. 

i added the nomorobo number (202) 813-XXXX to the ringcentral admin portal > users > super admin > call handling and forwarding > Incoming Calls Forward in this Order "simultaneously".

simultaneous ring works fine, but directs all calls to voicemail..  that's not good.  maybe my voicemail isn't set up correctly.  i will work with ringcentral and nomorobo support to see what the problem is.   tier1 suggested it could be a handshake protocol.  

Photo of highintensity

highintensity

  • 1,134 Points 1k badge 2x thumb
They are actively blocking it as you have figured out. your right it should be easy.
Photo of Blake Lewis

Blake Lewis

  • 100 Points 100 badge 2x thumb
Mike and community... Not much I can add to the string that hasn't already been said. I've noticed that the most recent run of calls come from what I'd call non-traditional NPAs -- for example, 551-272-xxxx. Last four numbers vary according to call, making manual blocking through the admin function fruitless. If RingCentral can't implement NoMoRobo -- an application with which I have no experience -- could you at least make it possible to block entire NPA blocks, like area 551... even better if you can take it to the full NPA... in this case, 551-272. The minuscule chance of missing a call from a 551 source is worth eliminating the irritation of incessant interruptions. If RingCentral can't help with the solution, this will be a high priority in a search for a new provider. Thanks.
Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb
Official Response
Sorry it took so long to get a response posted. This topic has been reviewed and discussed by both our Product Team and Legal team.  They've been looking into some sort of solution for a long time.  I do hope to have some additional comments in a week or two, but for now, here  is some information from our Legal Team.   
Robocalls are an industry-wide problem that affects customers of all providers.  New technology has enabled spammers across the world to make billions of calls per month, usually using illegal caller ID spoofing.  In September 2018 alone, Americans received a record 4.41 billion robocalls, 2.68 billion of which involved scams or telemarketing.  (Source.) 
 
And the number continues to increase dramatically: in just 2018, we’ve seen an increase from 2.4 billion robocalls in January 2018 to a staggering 4.41 billion robocalls in September. (Source.)  No one is immune: even Ajit Pai, the Chairman of the Federal Communications Commission, receives spoofed, unlawful robocalls on a regular basis.  (Source.)
 
Scams comprise an increasingly larger percentage of these calls.  (Source.)  Of the 30.5 billion robocalls made to American numbers in 2017, approximately 30 to 40 percent—over 10 billion—were scams.  (Source.)  As of September 2018, that percentage had already climbed to 61 percent, or nearly 20 billion.  (Source.)  So-called “neighbor scams”—when the scammer illegally spoofs a local number, hoping the recipient will be more likely to answer the phone—are also on the rise: they increased 750 percent in 2017.  (Source.)  Consumer complaints to the Federal Trade Commission have also gone up, from approximately 63,000 complaints filed monthly with the FTC in 2009 to over 375,000 monthly complaints in 2017. (Source.)
 
In response, the FCC and the FTC are working hard on solutions, enforcing existing and creating new ones.  The FCC has imposed over $200 million in fines against spoofers and scammers in 2018 alone, and has declared that “combatting unlawful robocalls and malicious caller ID spoofing [is its] top consumer protection priority.”  (Source.)   The FTC is likewise aggressively enforcing the Do Not Call Registry (Source)against human and robotic telemarketers alike (Source). 
 
Until this year, it was illegal for providers to block incoming calls, even those that were obviously illegal.  But earlier this year, new rules went into effect that will allow providers to block calls purporting to be from numbers of trusted entities that do not actually make calls from those numbers (e.g.,the IRS call scam), from invalid numbers (like those with area codes that don't exist), from numbers that have not been assigned to a provider, and from numbers allocated to a provider but not currently in use.  RingCentral is working hard to implement these new methods without interfering with wanted calls. 
 
RingCentral is also participating in industry efforts to develop a new call authentication framework, called SHAKEN/STIR, which promises to revolutionize providers’ ability to block illegal robocalls.  (Source.)   RingCentral is participating through its industry group, the VON Coalition. 
(Edited)
Photo of Brandon

Brandon, Champion

  • 25,084 Points 20k badge 2x thumb
Thank you.  This is what I have been trying to say ;). I had not heard of SHAKEN/STIR and am reading up on that now.
Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb
Official Response
There is one final update that I'd like to make today which will put some of the arguments and accusations to rest.  Per our legal team....



we absolutely do not rent or sellpersonal information to any third-party. Period.

There are of course cases were we share information. One example would be that RingCentral uses Salesforce for our main company CRM.  We of course have to have customer information in the Salesforce system. So obviously there are cases where it's necessary to share info.

Finally,  I'm going to close this thread until there are additional updates from our Legal or Product team.

Unfortunately some of the conversation in this thread has turned unprofessional.  We have a few of our "Expert Champions" that spend a lot of time on this community only trying to help.  Attacking and accusing them is unprofessional and non-productive.  Our Champions are not employees and do not get paid for volunteering their time here on the Community.  They have no obligation to help and share their knowledge, yet they continue to do so. We do insist that all Community members adhere to the community Terms of Use and Community Guidelines. 

thank you!

Mike



Also, from our Legal Team: 

Ringcentral
does not sell, rent, or lease your personal information. Ringcentral may
collect, use and may share your personal information. For more details on what
we collect, how we use your personal information and why we may share your
personal information please refer to our RingCentral Privacy Notice here (https://www.ringcentral.com/legal/privacy-notice.html).
 
Thanks,
RingCentral
Privacy Team”
(Edited)

This conversation is no longer open for comments or replies.