Provide an option for blocking robo dialers and caller ID spoofers.

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 I also think it would be important for RingCentral to collect data on this kind of problem. Perhaps add a Report Invalid Call button, so they could see how widespread this issue is. If it hadn't been waking me up in the middle of the night repeatedly, I wouldn't have messed with it. So there could be thousands of these invalid calls per day, and they just write it off as "telemarkets - complain to the FCC". Pretty much the definition of ignoring the problem. Or, if there were a way of getting real-time assistance while the call was connected, and trace it to the source. I really think they could solve this if they a) accepted that there could actually be a problem with their system, and b) invested engineering time to solve it. Until they do a), they won't do b), and we just will continue to have this garbage. But it's had only a very minor impact since I worked around it.

Also can RC implement something similar to NoMoRobo, which can block spammers. 
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Mike, Official Rep

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Posted 5 years ago

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mncdavis

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This reply was created from a merged topic originally titled Please add support for NoMoRobo (to prevent telemarketing calls).

I am getting more telemarketing calls than ever.  Almost all of them are recordings and I believe the free NoMoRobo service would easily block them, however RingCentral is not compatible.

Please add support for NoMoRobo so your customers can block these annoying auto-dialed calls.
(Edited)
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Tom Rex

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Sorry, Mike, didn't realize this as flooding.  It's just very annoying to get the same caller day after day after day and when I call back she says thank you for calling...  same message all of the time.  The number doesn't change until I get to block it and then it starts anew with a different number showing.  Today I received 4 calls from 208-437-8490 at 3:41, 3:54, 4:20, 4:21 pm
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Ken Hartley

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So sorry, I get these routinely myself so I know what you're going through. I will not switch my primary company to ring central until they Get this fixed. Nomorobo grabs up to 15 per day for me.
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GZimmerer

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Mike, say what you must as a RC rep, but here is my take: By now all telephone service providers are familiar with their customer outcry for NOMOROBO (Winner of the FTC Robocall Challenge). It is blatantly clear RINGCENTRAL is refusing to address this issue in an intellectually honest way.  Having successfully used NOMOROBO with UVERSE voice I consider the Simultaneous Ringing solution a simple and straight forward technical implementation for VoIP telephony like RC.  There is no excuse for any further delay.
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Sam H

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I agree. Today alone I received 5-8 calls from robocallers. If ring central doesn't take action, I am going to another provider. I need to do something about these super obnoxious calls.
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Extension One

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Everyone just let me know any phone numbers of any scammers by visiting my site scammerblaster.com.

I can destroy ANY scammer in about 30 minutes with a call-flooding tool I made.
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highintensity

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This reply was created from a merged topic originally titled Integrate Nomorobo to Ringcentral Service.

I have not seen the subject for a while so I wanted to raise the awareness.
Please allow us as users and companies to use the NomoRobo service https://www.nomorobo.com/
I don't understand why RingCentral has not allowed us to use this as an option when I see 17 other major VoIP phone carriers allow you to subscribe.
Pretty Please. I can't handle the spam calls much longer

Account type: U.S.
A brief description of the business: All businesses would benefit
A high level description of the product or feature being requested: 24x7x365 Protection Stops over 260,000+ known robocallers Protect Unlimited VoIP Landlines
A typical use case scenario explaining how your business would use the feature: to protect from the spam calls I get. I currentlly receive 5-15 calls per day through my RingCentral lines. (I have several forwarding lines also attach to my account that go to the main number)
Benefit of such feature: Save me time and frustration
Include any related case number if applicable: None
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Extension One

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Everyone just let me know any phone numbers of any scammers by visiting my site scammerblaster.com.

I can destroy ANY scammer in about 30 minutes with a call-flooding tool I made.
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Nancy Seeger

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This reply was created from a merged topic originally titled Blocking Robo Calls - Connect with NoMoRobo Service.

We receive 2-3 robo calls daily. I have called technical support twice in the last two years, no improvement with this issue. I have anonymous calling blocked, tech support suggested I complain to the FCC. There is a service that competitors connect with - NoMoRobo.com. This is time consuming to answer these disruptive calls - taking between 5-8 minutes daily. This needs to be a feature to offer a means of blocking this time consuming calls.
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Patrick Keane

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This reply was created from a merged topic originally titled ADD SUPPORT FOR NOMOROBO ASAP.

Add nomorobo support, We get hundreds of robo ccalls a week and it's driving me insane.


please add nomorobo immediately
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RCUserSince2007

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Robocalls and spam callers are on the increase with our RC lines.  We now get at least a half dozen - or more - each day.  Mostly pre-recorded messages, a few live people, even some fax tones. A few years ago, they began using our same area codes.  Now they spoof or use numbers in our same calling prefix, too.  Once in awhile a spam sms message.  We try to block individual numbers, but it seems like a waste of time because they often use different caller ID each time.  Any help would be much appreciated - we look forward to nomorobo or other spam caller features soon.
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highintensity

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Ringcentral clearly does NOT care about things written here on the forums or customers. They move and bury all the responses and requests. It would be easy like so many other services to have an option to use https://www.nomorobo.com/ but not only do they make promises they don't follow through. This request has been being requested for many years and they just don't care. I have even stopped referring their service to others since the level of service and customer appreciation is useless and ill likely leave RingCentral for a new provider in the future.
B
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kshack

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We get about 75 robo callers a day and over the top scams with one company I have on ring central and none on the other. I find submitting to the Ring Central Directory really boost these up. I would recommend no ever submitting. I agree this has been a problem for a while and many many many other issues. Pretty frustrating. 
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Cecile Glassy, Champion

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Wow! It sounds like maybe you are not aware that this can be done by any SuperAdmin on the account. This option is available by logging into the RingCentral web portal as SuperAdmin to the main SuperAdmin account, (I think this is usually ext 101)
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Cecile Glassy, Champion

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2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones


2018-10.15 No highintensity, neither Brandon, nor I, or any other RCChampion is a "plant" to defend RingCentral.  Our goal is to help here in the RingCentral Community Forum to increase User Productivity with the RIngCentral platform tools.

If you have problems with your account, the most effective way to get this addressed is through your Account Manager. 

The purpose of this Community Forum is to help users - it is not for complaining about your personal opinions about what RC does or does not provide for you. It is not here for you to spread misinformation about how RingCentral provides service.
 


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highintensity

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Cecile you two taking away from productivity. First, you're defending them not to add a service that so many people want and 2 you're wasting our time here because we have to defend ourselves for wanting something that so easy for them to allow. It's not even anything to implement for RC. All they have to do is ALLOW conditional forwarding to any of the services but instead, they actively BLOCK the ability. Be a part of the solution Cecile, not the problem. you could not name ONE person who would not want the option available to them. Its an option, not a requirement.
Tell me what misinformation I am spreading, please. Were not complaining either, we are trying to get a feature and potential partial solution by voicing our requests which no one wants to listen to. The RC manager can't do squat about this. If you read these posts we all love RC except for this one point which is easily and quickly able to be addressed. 
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RCUserSince2007

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"through your Account Manager" ....LOL... not meaningful to this discussion.

"Community Forum is to help users" 
.... ok... RC... help us...

-Stop selling our numbers to telemarketers;
-Stop blocking nomorobo and other products that could help us.

Topic of this discussion is "Provide an option for blocking robo dialers and caller ID spoofers."  But it seems it's been hijacked by 'professionals' who earn a living from commissions or wages or profits in some way at some time from RC, that have nothing to say but reasons why users don't need features being requested, denying problems or solutions exist, or suggesting misinformation is being spread.  Non-sense.

According to RC's terms, it seems...

-RC is selling customer numbers to telemarketers; and
-RC is blocking nomorobo and other products that could help us.

It would seem that if the 'professionals' do not have a meaningful suggestion on how users can "Provide an option for blocking robo dialers and caller ID spoofers," they should probably keep comments to themselves.

Orwell had a thing or two to say about this situation. Perhaps Darwin, too. LOL
(Edited)
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Cecile Glassy, Champion

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2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-10-19 Lots of assumptions being made here and written about as if fact.   

I am a SuperAdmin for an a public sector organization, not paid by RingCentral.

Clearly it would appear a lot of folks do not understand how Spam Robo programs work and assume that equates to RingCentral "selling" their DIDs to spammers. 

Computer Robot programs that have a sequential random number generator are set to autodial 24/7 and determine if the number answers or not, and what type network it terminated on. 

Then those results are sorted into sales streams by whomever owns the gathering info robot and marketed.    

RingCentral is in fact working on this issue and has been for a long time. 

If you assume the time it is taking equates to them not caring, not listening to their customers, that is your own deal.    
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highintensity

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Cecile, again, tell me where there is misinformation in our statements and/or assumptions and back it up with facts as we have.
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Extension One

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Cecil, I have been doing that but what a pain in the butt it is for people like me getting 5-10 KNOWN robocall numbers per day.  The problem is that RingCentral does not provide a community-contributed blocking method where a verified scam caller number is applied to all accounts.  

Brett, thanks for your thoughts.  Unfortunately nomorobo has too many bad reviews on the Apple store.  They are all very recent bad reviews.  However, RoboKiller does have great reviews and am giving that a try.  I will keep you posted how it goes.

It is very unfortunate that RingCentral can't work with RoboKiller to 'link' calls through an API to deem the call valid or scam, and then allow RingCentral users act as a community to contribute new numbers to the list.  :-(
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highintensity

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Cecile,
I do appreciate your direction and this is the solution RingCentral gives which is not a valid option. I am getting 15-30 robocalls a day now and the scammers change and spoof numbers daily. There is no easy way to keep up with it. Also the block call option still rings once on the phones taking more valuable time out of my days. I used that for a while but that became worthless in short order.
why dont you take a look at the link and read about this service many major VoIP carriers use and then let me know what you think?
https://www.nomorobo.com/signup
I would love top hear your input
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Extension One

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Same here.  Blocked calls on RC still come through for at least 1 ring.
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Danno, Champion

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Unfortunately, the majority of Robo Calls originate from overseas locations.  Therefore, it makes it nearly impossible for US carriers and/or the US Gov'ment to control them.  And frankly, the "robots" just call numbers in sequential order.  However, if you want to file a complaint - there is a mechanism for that at https://www.fcc.gov/consumers/guides/stop-unwanted-calls-texts-and-faxes
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RCUserSince2007

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If anyone feels there is nothing that can be done, clearly they don't know how nomorobo or services like it work.  It's all about dollars and cents.  It costs time and money to answer robocalls - currently we're often experiencing 1 per work hour.  Ultimately, that increases our cost for phone service.  If that accumulates to exceed the cost/benefit advantages of using RC, we'll change providers.  If enough customers leave to make it cost/benefit advantageous for RC to offer a solution, they will.  It's just unsettling and unfortunate there ARE solutions to this problem, it's just RC doesn't want to offer it... I suspect they're developing their own solution, and if they offered access from another provider, then they couldn't use otherwise 'proprietary methods' unless they purportedly developed them 'on their own' and independently from those providers.
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Danno, Champion

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I have a client who has Vonage and used nomorobo service; that is, until the president of the company called the main number and was tagged as a robo call.  Opps!
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RCUserSince2007

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I thought nomorobo simply requires caller to answer prompt to complete the call?  I'd happily answer a prompt rather than pay an employee to answer a junk call.  I guess it's just how we look at it.
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Extension One

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No, nomorobo does not provide prompts.  Please see their website:  https://www.nomorobo.com/  However, it is easy to add prompts with RingCentral.

However, nomorobo has really bad reviews on the apple store.  I suggest perhaps checking out RoboKiller.
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Phil,

In all reality, what's the difference between having an employee answer a "junk call" (which are all obvious from the time we say "Hello") or having the same employee listen to the prompt and answer it to avoid the call?

Of course the point is moot as Extension One pointed out that nomorobo does not provide prompts.
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Mike Bruns

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The only solution I have seen that works effectively is to play a welcome message "Thank you for calling company X.  Please press 1 to be connected to a representative".  The bots and spammers don't hit 1.

Although I do like this guy's approach:  https://www.youtube.com/watch?v=EzedMdx6QG4
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Danno, Champion

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Good solution Mike.  And that video is too funny.  I actually wanted to sue BMW, because the people that own their cars seem to never use their turn signals.  Which is dangerous and upsets me.  But then I got behind a guy in a Ford and he didn't use his turn signal either!
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nomorobo is not the magic bullet some seem to think.  It is far from 100% effective and also is easily prone to false positives (blocking legitimate callers)  Only the telcos can fix this problem if they choose or are legislated to do so.  The reason is simple.  As it stands now, it is trivial to spoof caller ID.  The telcos don't care and there is no other way for you to block/allow calls besides caller ID.  The robocallers are even more sophisticated then ever and just spoof various number in your local calling area to try to increase the chance you will answer.
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highintensity

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Jan, I agree it’s a bit harsh. I also agree the features and quality of RC is excellent compared to others and that’s why I came here. Then again there are many people in the community who feel the same way that are getting enough calls to be detrimental and costly to their businesses. This has been a topic and request for many years that has been ongoing without any meaningful response from RC. I have had promises that it would be addressed from the start and no real response here from RC. I am a small business with a couple of seats that had been on VoIP for 10+ years (3 years with RC) and it seems to me my calls have multiplied exponentially since RC. How hard could it be for them to implement the forwarding intercept that dozens of major VoIP providers have done with NoMoRobo? Personally I would rather have them say “no” then keep skirting the issue. I have written here a few times, asked sales, put in feature requests and more since the start doing everything according to the rules and process feeling that it falls on deaf ears.
I know some of the options help some people and that’s great and helpful. It just seems many now just accept the annoyances. Most know there is never going to be a silver billet for the issue just like there is no silver bullet for email spam. It would just be nice if they would make some attempts like the major email providers constantly investing in spam filters and algorithms. There is already solutions there like NoMoRobo so why don’t they try?
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J.B. Ferguson, Champion

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Brett,

> How hard could it be for them to implement the forwarding intercept that dozens of major VoIP providers have done with NoMoRobo?

I honestly couldn't tell you as I don't develop or program VoIP applications. But since NoMoRobo seems to have issues as well, and considering that any spammer worth their salt can spoof any GOOD number, maybe RingCentral sees it as a lesson in futility. (Disclaimer: I'm not a RingCentral employee and am not speaking for RingCentral. I aam an end-user like most everyone here in the forums).

> There is already solutions there like NoMoRobo so why don’t they try?

Can you honestly say that they haven't? Maybe they have tried, or are still trying, but maybe it's a difficult task to incorporate something that is better than NoMoRobo or maybe they see the issues that other providers have in incorporating NoMoRobo and they don't want the same issues (I refer back to Danno's post 5 days ago when he wrote, "I have a client who has Vonage and used nomorobo service; that is, until the president of the company called the main number and was tagged as a robo call.  Opps!").

Personally, and this is just my take on things in general, I'd rather have a company not blow sunshine up my butt by being silent than by saying that they're trying to accomplish it and they hope to have something soon, etc.. I prefer a product that works as designed" without the hiccups of some half-assed integration that can cause other major issues. Your mileage may vary.
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Extension One

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That's why community "spam number" contributions would be helpful. Say i get a spam call, then I click something to 'report" the call. Then everyone else is guarded from that same call from that same number.  Now, obviously that is only a half-assed integration, as you say, but it is better than nothing?  

I realize there is no 100% solution, but at this point I would take a 50% solution!
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J.B. Ferguson, Champion

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I agree! I was referring to those programs/applications (not necessarily a VoIP application) where the developing company says that they have "solved" the issue with new functionality, which ultimately doesn't work as designed, or is so clunky that it's not worth using.
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Extension One

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Oh, sorry, right.  
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John Soper

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Thanks for the info @highintensity, and the link @RichardBonn.  

I will plan to leave RC, esp after they raised their prices with no increase in service.  Does anyone have recommendations for a good service, with good robo call protection?
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RichardBonn

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check out this page with links to VOIP companies work - https://www.nomorobo.com/signup
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John Soper

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Thanks!  Will look into Vonage and 800.com
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Extension One

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I had no idea there were so many companies that use the Nomorobo system in with their systems!!  Now I am extra pissed, because RC is every bit as big as those others and there is NO REASON why RC cannot also implement in Nomorobo code!
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Jay Nichols

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Well, we have RingCentral for our clinic, but Vonage for our home admin office.  We get very few robocalls at the clinic, but 5 or 6 a day at my office with Vonage.  The saving grace is that I can detect most robocalls by the caller ID and just don't answer.  Then block the number.  PITA, yes but I'm cutting down on the number of them.
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J.B. Ferguson, Champion

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Extension One,

You might want to do a little research. I don't criticize any product I don't use...I just do research and let the facts speak for themselves. I saw you speaking about it and I had a client who was thinking about using it. After my research I found the information I refer to below. You might want to see this about one of the companies you were interested in....

https://www.bbb.org/dallas/business-reviews/telephone-communications/800com-in-dallas-tx-90391921

https://www.ripoffreport.com/reports/specific_search/800.com
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Mike, Official Rep

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Official Response
Sorry it took so long to get a response posted. This topic has been reviewed and discussed by both our Product Team and Legal team.  They've been looking into some sort of solution for a long time.  I do hope to have some additional comments in a week or two, but for now, here  is some information from our Legal Team.   
Robocalls are an industry-wide problem that affects customers of all providers.  New technology has enabled spammers across the world to make billions of calls per month, usually using illegal caller ID spoofing.  In September 2018 alone, Americans received a record 4.41 billion robocalls, 2.68 billion of which involved scams or telemarketing.  (Source.) 
 
And the number continues to increase dramatically: in just 2018, we’ve seen an increase from 2.4 billion robocalls in January 2018 to a staggering 4.41 billion robocalls in September. (Source.)  No one is immune: even Ajit Pai, the Chairman of the Federal Communications Commission, receives spoofed, unlawful robocalls on a regular basis.  (Source.)
 
Scams comprise an increasingly larger percentage of these calls.  (Source.)  Of the 30.5 billion robocalls made to American numbers in 2017, approximately 30 to 40 percent—over 10 billion—were scams.  (Source.)  As of September 2018, that percentage had already climbed to 61 percent, or nearly 20 billion.  (Source.)  So-called “neighbor scams”—when the scammer illegally spoofs a local number, hoping the recipient will be more likely to answer the phone—are also on the rise: they increased 750 percent in 2017.  (Source.)  Consumer complaints to the Federal Trade Commission have also gone up, from approximately 63,000 complaints filed monthly with the FTC in 2009 to over 375,000 monthly complaints in 2017. (Source.)
 
In response, the FCC and the FTC are working hard on solutions, enforcing existing and creating new ones.  The FCC has imposed over $200 million in fines against spoofers and scammers in 2018 alone, and has declared that “combatting unlawful robocalls and malicious caller ID spoofing [is its] top consumer protection priority.”  (Source.)   The FTC is likewise aggressively enforcing the Do Not Call Registry (Source)against human and robotic telemarketers alike (Source). 
 
Until this year, it was illegal for providers to block incoming calls, even those that were obviously illegal.  But earlier this year, new rules went into effect that will allow providers to block calls purporting to be from numbers of trusted entities that do not actually make calls from those numbers (e.g.,the IRS call scam), from invalid numbers (like those with area codes that don't exist), from numbers that have not been assigned to a provider, and from numbers allocated to a provider but not currently in use.  RingCentral is working hard to implement these new methods without interfering with wanted calls. 
 
RingCentral is also participating in industry efforts to develop a new call authentication framework, called SHAKEN/STIR, which promises to revolutionize providers’ ability to block illegal robocalls.  (Source.)   RingCentral is participating through its industry group, the VON Coalition. 
(Edited)
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Brandon, Champion

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Thank you.  This is what I have been trying to say ;). I had not heard of SHAKEN/STIR and am reading up on that now.
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Mike, Official Rep

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Official Response
There is one final update that I'd like to make today which will put some of the arguments and accusations to rest.  Per our legal team....



we absolutely do not rent or sellpersonal information to any third-party. Period.

There are of course cases were we share information. One example would be that RingCentral uses Salesforce for our main company CRM.  We of course have to have customer information in the Salesforce system. So obviously there are cases where it's necessary to share info.

Finally,  I'm going to close this thread until there are additional updates from our Legal or Product team.

Unfortunately some of the conversation in this thread has turned unprofessional.  We have a few of our "Expert Champions" that spend a lot of time on this community only trying to help.  Attacking and accusing them is unprofessional and non-productive.  Our Champions are not employees and do not get paid for volunteering their time here on the Community.  They have no obligation to help and share their knowledge, yet they continue to do so. We do insist that all Community members adhere to the community Terms of Use and Community Guidelines. 

thank you!

Mike



Also, from our Legal Team: 

Ringcentral
does not sell, rent, or lease your personal information. Ringcentral may
collect, use and may share your personal information. For more details on what
we collect, how we use your personal information and why we may share your
personal information please refer to our RingCentral Privacy Notice here (https://www.ringcentral.com/legal/privacy-notice.html).
 
Thanks,
RingCentral
Privacy Team”
(Edited)

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