Identifying calls coming from a call queue vs. direct calls within the RingCentral App

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This conversation has been merged. Please reference the main conversation: Call Queue name on screen - show called extension

1. US

2. Education - customer service, sales representatives

3. I was wondering if it were possible to have the popup notification for a call coming from the call queue in the RingCentral app to say the name and number of the person calling, as well as identifying that the call is coming from the call queue. I just would like our sales team to know if the call is coming in directly to their number, or if it's coming from the queue.

4. Our sales representatives would be able to identify if this were an existing customer calling their line directly, vs. a new customer calling the call queue for information. 

5. This would increase the productivity and efficiency of our sales team.

6. 27 lines/users
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Meg Weaver

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  • Upset this has not been built into the system already

Posted 3 months ago

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