Identifying which Call Queues a User is in

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We have 65 Call Queues that relate to specific clients that ring in. We have 85 users who are attached to these call queues. The majority of users are attached to multiple Call Queues.

We know that we're able to view what users are in an individual Call Queue. However, is it possible to see what Call Queues a users is in via their User Profile?
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Alan Roper

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Posted 1 year ago

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Derek Clark

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This reply was created from a merged topic originally titled There is no way to see a users group membership without checking every single gro....

There is no way to see a users group membership without checking every single group !
This is hugely inconvenient when you have upwards of 80 groups like us and you need to make regular changes.
We need to be able to see all group memberships from the user details - Can you add this extremely useful feature ?
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Nick Brown

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This is not a "reply" this is another report of the same disfunction.. Please add this function ASAP