We're in the US with about 60 users. We have a call queue with 2 members and would like the ability to have callers sent directly to voicemail if both members are unavailable, rather then waiting the maximum hold time.
A brief description of the business : not discussed.
A high level description of the product or feature being requested: customer and other user agent are out of office and are on dnd. instead of trying to exhaust ring duration, calls would go to voicemail.
A typical use case scenario explaining how your business would use the feature: customer doesn't always keep the same schedule in a week and needs it to go to voicemail directly if both agents assigned to the call queue are on dnd or unavailble.
Benefit of such feature: ease of use
Include any related case number if applicable: 07735413
Number of Users and/or Digital Lines: 27 users / 19 digital lines