If all call queue members are unavailable, callers go directly to vm

  • 0
  • 4
  • Idea
  • Updated 1 month ago
We're in the US with about 60 users. We have a call queue with 2 members and would like the ability to have callers sent directly to voicemail if both members are unavailable, rather then waiting the maximum hold time.

Case Number: 07504441
Photo of Joel Borjesson

Joel Borjesson

  • 104 Points 100 badge 2x thumb

Posted 3 months ago

  • 0
  • 4
Photo of Blake Prentiss

Blake Prentiss

  • 124 Points 100 badge 2x thumb
Please try to incorporate this in your next sprint! This would be extremely useful for my company as well!
Photo of MA

MA

  • 62 Points
  1. Account type  : Office Standard 2 - 99 lines 
  2. A brief description of the business : not discussed. 
  3. A high level description of the product or feature being requested: customer and other user agent are out of office and are on dnd. instead of trying to exhaust ring duration, calls would go to voicemail. 
  4. A typical use case scenario explaining how your business would use the feature: customer doesn't always keep the same schedule in a week and needs it to go to voicemail directly if both agents assigned to the call queue are on dnd or unavailble. 
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 07735413 
  7. Number of Users and/or Digital Lines: 27 users / 19 digital lines