If all call queue members are unavailable, callers go directly to vm

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  • Updated 8 months ago
We're in the US with about 60 users. We have a call queue with 2 members and would like the ability to have callers sent directly to voicemail if both members are unavailable, rather then waiting the maximum hold time.

Case Number: 07504441
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Joel Borjesson

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Posted 10 months ago

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Blake Prentiss

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Please try to incorporate this in your next sprint! This would be extremely useful for my company as well!
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  • 62 Points
  1. Account type  : Office Standard 2 - 99 lines 
  2. A brief description of the business : not discussed. 
  3. A high level description of the product or feature being requested: customer and other user agent are out of office and are on dnd. instead of trying to exhaust ring duration, calls would go to voicemail. 
  4. A typical use case scenario explaining how your business would use the feature: customer doesn't always keep the same schedule in a week and needs it to go to voicemail directly if both agents assigned to the call queue are on dnd or unavailble. 
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 07735413 
  7. Number of Users and/or Digital Lines: 27 users / 19 digital lines