Customize IVR when no prompt is selected.

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  • Updated 2 months ago
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IVR Menus are great but could use an addition
For an IVR MENU please consider adding the following to the CALL HANDLING section

If caller enters no action after the prompt played ONCE times
Currently it plays 3 times. This should not be the default. We should have the options to have it play only once.
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JOSEPH

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Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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I agree that we could possibly have the option to indicate how many times we would like it to play (within reason) however having it play only ONCE seems to be a bad choice.

Many people, myself included, may not remember the choices as they listen to them all. In that case they would want to hear them again at least one more time before making a choice. Having it play only once then hanging up on a customer or potential customer would be a bad business move, in my humble opinion. Further, playing it only ONCE should never be the default for the above reasons.
(Edited)
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JOSEPH

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Having it disconnect after playing once is already the other option.
And to have it play over, all you need to do is press *. 
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Ali Bowers

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I agree that having the option to change how many times the prompts are played should be an option. Currently, we have ours set to transfer to the receptionist if no action is taken. If we could change the number of plays to once or twice then this would be ideal. Does anyone know of a way to get around this? The owner of our company wants an auto attendant but is not happy with the message having to play 3 times before it transfers to reception.