If there is a long wait time, i want the option in IVR to input a customers number that goes in call queue for calling back later

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If there is a long wait time, i want the option in IVR to input a customers number that goes in call queue for calling back later
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Amit Goswami

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Posted 4 weeks ago

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Devane

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This option exists. We use it and it works great. Sorry I don't have more info. We use the RC contact center... not sure if that makes a difference vs. the basic Office solution. 

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