Ignore Button to take me out of the call queue for a period of time

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  • Idea
  • Updated 10 months ago
  • (Edited)
Our call queues are set up to ring to 5 softphone extensions simultaneously.  When a call comes in, and a team member wants to Ignore the call, the system will immediately ring their line again, effectively making the Ignore button useless.

I would like the functionality to have the Ignore button take me out of the call queues that have an incoming call, and not ring my extension again.  This is different than changing my status to Busy/Do Not Accept Calls, as I want to be able to pass on calls, but without taking myself out of the call queue all together.

The Ignore button should allow me to ignore a specific call, without the system continuously ringing my extension.

J
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Jonathan P

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Posted 3 years ago

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nrooney

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This would be incredibly helpful. I'm part of several call queues and will selectively accept what calls are coming in. Currently the ignore button will only close one instance in a series of pop-ups related to an incoming call. Not only is the ignore button almost entirely useless, but when the pop-up does appear it prevents me from typing. This is absurd.

Please, please, please, change this function so that the ignore button will ignore the entire series of call pop-ups pertaining to this particular incoming call.