Ignoring Phone Calls

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  • 6
  • Idea
  • Updated 1 month ago
I would like to be able to run a report so that I can see how many times an employee is using the ignore option when a client is calling in. It would be great to be able to remove/disable the ignore option all together. (It would great if you guys could make that an option.) However, since that is not available, I would like to run a report on ignored calls.   An example would be, we have 6 employees in the call queue and when a call comes into the queue some employees are using the ignore button so that they do not have to answer the call.  Getting rid of this or being able to track this would be beneficial for customer satisfaction.
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J. Whitaker

  • 120 Points 100 badge 2x thumb

Posted 2 years ago

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Kirsten MacArthur

  • 60 Points
I second that this is needed!  I see my calls being missed, and watch video and see staff hitting ignore....sure would be nice to pull a report of how often this is happening and making us lose business.  Please make this a report option ring central!