I would like to be able to run a report so that I can see how many times an employee is using the ignore option when a client is calling in. It would be great to be able to remove/disable the ignore option all together. (It would great if you guys could make that an option.) However, since that is not available, I would like to run a report on ignored calls. An example would be, we have 6 employees in the call queue and when a call comes into the queue some employees are using the ignore button so that they do not have to answer the call. Getting rid of this or being able to track this would be beneficial for customer satisfaction.
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