I'm unable to view the fax option from my ring central desktop app but I can access fax options through my phone app. Please advise...

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  • Updated 11 months ago
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Kelly Edmundson

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Posted 11 months ago

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Jessica - Community Moderator, Official Rep

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Hi Kelly,

Can you provide a screenshot of where you are looking for the fax option and confirm what version of the app you are on? Thanks! 
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Saadet - Community Moderator, Official Rep

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Hi Kelly, are you still unable to see the fax option?
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Kelly Edmundson

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Hello, yes. I have RC phone app on my Android and it works as a fax. The Ring Central app I have on my computer is more like a calendar, document, task share for businesses and within that app, I cannot find any option to fax from my computer.
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Kelly Edmundson

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The version on my phone is 10.3.0
I can't find the version # on my computer but it doesn't look anything like the phone version. Thanks - Kelly
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Kelly Edmundson

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Here is the computer version: 
Version: 18.08.1 (E. 2.0.1)
Build: 372 (rev. 8a6fd2d)

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Ah! So the RingCentral Phone app is different from the RC (formerly Glip) app. Right now, the latter does not have the faxing capability on it. Our Product Team is still discussing adding this but there's no ETA right now. 

So, you can either send your faxes from your online account, or you can send it from the RC Phone desktop app. I know it's not ideal, but we're still working towards having just the single app for everything!
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Kelly Edmundson

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ok, so I should download the RC phone desktop app and will be able to send faxes then?
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Yep, you can send faxes from the RC Phone Desktop app :)