Improve the RingCentral Phone SSO Workflow

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  • Updated 2 months ago
We are currently implementing RingCentral and use Okta as our SSO identity provider.

The workflow to sign into RingCentral Phone for the first time is as follows:
* Launch the app
* Click "Sign In"
* Click "Single Sign-On"  (confusing for users, may type credentials into username / password fileds)
* Type in Email Address
* Click "Submit"
* SSO process completes

It would be great if we could configure the RingCentral Phone app to go straight to the "Single Sign-On" page at first launch.

Even better would be for an option for the SSO workflow to initiate as the currently signed in user, so the user does not even need to type in their email address.
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TomC

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Posted 3 months ago

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Jeff Salisbury, Champion

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We are now using Okta for SSO, but it was the same nuisance Tom has described when we used ADFS. As Tom suggested being able to configure the app to always launch in SSO (e.g. a checkbox in preferences) would save the world millions of unnecessary clicks, a millions of wasted minutes that could be better spent attending RingCentral University.
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TomC

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Thanks Jeff - yes I think the key to getting as many users as possible to actually use the app is to make the sign in process as simple as possible.  Certainly room for improvement right now!