In a call queue, admins should be able to see how long an agent is being available or busy for

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Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.
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Sebastien Clement

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  • like it should be a basic call queue managing tool

Posted 1 year ago

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I"m new to RC but I'm able to see agent status (wait time, break time, talk time) in the dashboard and supervisor view (pic attached). So the good news is that the option exists and I'm sure someone can show you how to find it or set it up.