Call recording: fast forward/rewind/pause without downloading each call

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  • Updated 2 years ago
  • Implemented
  • (Edited)
In call recording and reviewing QA of my reps, I want to fast forward, rewind, pause. How can I do that without downloading the call,...currently I can run my mouse over the call and listen, but I want more features such as fastfoward , rewind, and pause.
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Tyson McMillan

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Posted 3 years ago

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Oliver Gsi

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This reply was created from a merged topic originally titled Call recording Pause function from within Automatic Call recording.

We would like to be able to pause call recording.

We currently have automatic call recording but need the functionality to be able to pause for PCI DSS compliance.
(Edited)