In the call detail report, was does "not connected" mean as a call result?

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  • Updated 9 months ago
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Kennedy

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Posted 2 years ago

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Danno, Champion

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Depends on type of call.  Can you post a screen print?
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Kennedy

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I dumped the report into Excel, but this shows the fields in the report...



(Edited)
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Mike, Official Rep

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Kennedy the image you attempted to upload is not appearing. Looks like it might be a url to a private document.  Can you just upload a gif, or jpeg etc? 
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Kennedy

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Sorry about that!  Can you see that image?
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Mike, Official Rep

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The call wasn't connected or answered by the dialed number. So, as Chris stated below, the caller most likely hung up. 
(Edited)
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Chris Duquette, Champion

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maybe the caller hung up before someone answered their call?
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Wendy Townson

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which user is the not connected tagged to.  is it the first users phone to call before it is bounced around or is it the last users phone to call before the call in hung up?
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Jeff Stern, Employee

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Official Response
It means the call was abandon before it hit a user or voicemail.
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Bill Poirier

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If the "Not Connected" call has a user name, wouldn't it mean that call was "not connected" once it was pushed to that extension ?
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Saadet - Community Support, Official Rep

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Hi Bill,

You can learn more about what the Call Results in Historical Reports mean :)
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Bill Poirier

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Thanks! So NOT CONNECTED means it made it to the phone of the person but they didn't pick up...correct ?
Call Detail    Not  Connected ----   Call was not answered
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Saadet - Community Support, Official Rep

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Correct :)
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Bill Poirier

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Perfect...thank you for you support !