Inbound and Outbound Text Messaging Stopped Working

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  • Updated 4 months ago
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Hi our inbound and outbound text messaging has stopped working all of a sudden.  It stopped working this morning and was working yesterday.  No changes were made to our settings.  We are in Canada, Toronto specifically.  Our carrier is Rogers.  Help please!  I need this back up and running asap.
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Teana Yap

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hey Teana, please open a case and include which numbers are affected so we can investigate.

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Teana Yap

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Thanks.  I just submitted a case.  Case# 07228644.  I would really appreciate help on this as soon as possible.  My outbound calls are now not working either.
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Saadet - Community Moderator, Official Rep

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Hey Teana, I see that our Tier 2 team has reached out to you to follow up :)
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Chad Dixon

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My entire team is having this issue as well with 3 different phone numbers/accounts.  I'm on a chat with RC Support (Angela D.) who is stating that they will escalate the case regarding this issue.  I'm thinking that it could be a system-wide error.
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Dean Weltman

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having this problem, now.