Resolved: Inbound Call Issues for AT&T Phones?

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  • Updated 3 years ago
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The issue I am experiencing this morning is similar to the one reported four weeks ago. My appears to only be affecting our direct or local numbers, not the toll free number. Also, while troubleshooting I discovered that some calls work correctly, but it appears to depend on the carrier. I am certain that inbound calls to our direct and local numbers aren't going through for AT&T, but they are going through for MetroPCS. This is a pretty odd one, any idea?
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Brandon Scivolette, Champion

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Posted 3 years ago

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Kim, Alum

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Official Response
Our Engineers are investigating reports of customers unable to receive inbound calls in the Florida area from some wireless carriers in Florida. Calling parties are receiving an error message stating "You have reached a non-working number". Customers outbound calls and all other services are not impacted at this time..  We will update this thread as soon as more information is
available.

Please Open a WebCase and title it:  Parent Case 04886070 - INC-17787 
Then post the case number here and I'll follow up with it directly. 
(Edited)
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Larry Davis, Champion

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This happened to us before in July. we have 30+ phone lines that are affected. The customer can not afford to keep having these issues. 
It makes them look bad.
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Michael Turner

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This is the third time in a month. I'm ready to go back to landlines.. 
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Billy O'Neal

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We are experiencing this issue with Verizon.  Is there any update on the issue?
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[none]

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04888304
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Larry Davis, Champion

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i just called in. HD said it is tied into Frontier (formally Verizon) blocking a bunch of IP addresses. We have had horrible experiences with Frontier. They shut our internet down for a full day just running a standard speed test. 
(Edited)
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We had an AT&T issue when we switched from AT&T to RingCentral.  Our building management company could not contact us.  The call would just terminate and beep every time they tried to call us.  It wasn't until the building management company switched from AT&T to Charter that the issues were resolved.  Which lead me to believe it was more of an AT&T issue vs a RingCentral issue. 

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Kim, Alum

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This is a 3rd party issue and our Engineers are working with the carriers to help get this resolved.  
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[none]

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Mike, my apologies, this is the thread that came up and i am getting emails from when i followed the direction of posting my support ticket from above. I am just looking for any and all answers.

Our Engineers are investigating reports of customers unable to receive inbound calls in the Florida area from some wireless carriers in Florida. Calling parties are receiving an error message stating "You have reached a non-working number". Customers outbound calls and all other services are not impacted at this time..  We will update this thread as soon as more information is
available.

Please Open a WebCase and title it:  Parent Case 04886070 - INC-17787 
Then post the case number here and I'll follow up with it directly. 
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Larry Davis, Champion

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I am confused Mike. When i called the help desk I was told there are issues with both AT&T and Verizon/Frontier. 
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Mike, Official Rep

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The Verizon and AT&T issues are separate instances.  This particular thread is specific to the AT&T issue.  The instructions Kim gave above in the Official Response are not to be used for other issues.

Please Open a WebCase and title it:  Parent Case 04886070 - INC-17787 

Also, We just received word from out T3 Engineers that this issue with AT&T should now be resolved. 

 
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Larry Davis, Champion

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Thanks Mike, is there something separate open for Verizon that i can follow(i didn't see one)? is that really a problem with verizon or did i misunderstand
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Mike, Official Rep

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We don't have a thread here on the Community for any Verizon issues at this time. But our engineers do have a few cases from some users.  What issues or symptoms are you having?  We can move this to a new thread. 
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Larry Davis, Champion

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Thank you for all your help. We are in Tampa, FL. some customers would call and get the message "the number may be disconnected....". If i called with my Tmobile cell, i got thru with no problem. The branch manager for this location said defiantly Verzion people were having this issue. Started before 1pm est.One employed called from her cell and got thru one time but not a second time. Of course, right now everyone has gone home.
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Mike, Official Rep

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new topic

Please reference the new conversation here: Verizon issue: "The number may be disconnected" message

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