Inbound Caller ID Name (CNAME) using Google Chrome Extension on Chrome OS

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  • Updated 3 months ago
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We are using RC in the United States with RingCentral Office Premium. While using RC Phone Desktop on MacOS, the inbound CNAM feature works fine.  Two of us use MacOS and caller ID name works for us.  However, 3 people in our office use Chromebooks with ChromeOS, and they are using the "RingCentral for Google" extension (there is no desktop app for ChromeOS).  While the extension works for inbound calls fine, and it displays the Caller ID number fine, it does NOT show the Caller ID Name like the desktop application does.  It always shows the name as "Unknown". It also does not show the caller names in the call log... only the number.  I checked with RingCentral support via chat and they said Inbound CNAM is not available on the RingCentral for Google extension.  It really should be, otherwise, we are not getting the full value from Office Premium package for all of our employees.
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Ben Markowitz

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Posted 3 months ago

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yes please get this done!