I spoke with several people in support this week to try to get an issue resolved and they all basically sent me on wild goose chases. I want to let you know how I resolved the problem on my own in case another customer has the same issue. My boss wanted to be able to see the caller id of calls going to our main number so that he could decide to answer the call if I am not available. Earlier this week I was told I needed to do some things that we'd already done such as sharing our presence. Yesterday I was told it would not be possible because the caller id would only work on one phone. I thought about it and realized this couldn't be right because I can see the caller id on my cell phone and my desk phone at the same time. Today, I was able to create a custom rule which has my phone ring 4 times where I see caller id on my cell and my desk phone, then it rings at my bosses desk 2 times, giving him a chance to see the caller id, if he doesn't answer it goes back to my desk phone for 1 ring and then to my voicemail. I may remove that last ring because it seems like too many rings to get to voicemail. I don't know if I just wasn't able to explain what we were asking for to the support staff or if they just weren't listening or just not trained properly. Felt like the second one. Other than that, enjoying many of the features of ring central. Thank you!
Be the first to post a reply!