Caller ID: disable inbound Caller ID on Premium Accounts

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We have a RingCentral Office Premium line, and we upgraded recently from a Standard Line.  We love all the new features, except for one.  The Inbound Caller ID. 

We would like to be able to turn OFF the caller ID feature in our call logs - on the web interface and the mobile app as well.  This would bring it back to only displaying the phone number of the caller, unless they are already listed in our Contacts.

Is there any way to do this on an Administrator level? Or maybe even on an individual setting on the extension level?
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Andru Stableski

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Posted 3 years ago

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Danno, Champion

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+1
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Danno, Champion

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I'm with Andru on this.  I noticed that in the Call Log (via the portal) is shows the carrier's caller ID and not the name I have set in my Outlook contacts.  However, it does show the Outlook contact name in the Call Log of the RC4W APP.  It's almost like the carrier's CNAM overrides my Outllok contact for the Call Logs. 
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Danno, Champion

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Andru,
The only thing I could suggest (until RC addresses) is importing your [email client] contacts into the contacts for the Super Admin, via the portal.  The SA's contact will then be shared across all users.  This will override the carrier's CNAM and allows you to control and personalize the CNAM of the caller. 

Should you decide to go that route; I wouldn't go "wholesale" on the import (do a couple and see what it looks like first).  I know from previous experience the importing can be a little challenging.  There are other posts on importing in the community - I would advise checking them out too.

And a by-product of doing the importing is that you end up having duplicates in your contacts of your APP.  Meaning, you have one that is from your Outlook contact sync and a second one from the contacts you imported via the portal.

There's my 5 cents worth...

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