inbound callers get busy signal when phone is not busy

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We have an issue in our area that when we call certain numbers (usually cellphone numbers) we get a busy signal at all times. Worse - when certain numbers try to call us THEY get a busy signal all the time. RC Support says there is no issue as when they call in they cannot duplicate it. It almost seems as if some cell carriers don't recognize the numbers that RC issues (it's when they call our direct extension numbers which are RC issued/assigned) Is anyone else having this issue?
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Tony Van Oort

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Posted 6 years ago

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RC-Installer, Champion

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Tony what is the area code of your main number. I have seen this in the past but usually with small communities of people with phone systems that have to add in new area codes.

Obviously it is not everyone as your phone would never ring.

what is the area code?

Thanks

Chuck
Certified Ring Central Installer

ckfuscone@yahoo.com
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Tony Van Oort

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No it's not everyone just random and usually when the caller is on a cellphone it seems. Thanks for looking into it. Area code is 604

Tony
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Ben Foster, Alum

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Hi Tony - if you're still experiencing issues, a carrier problem may be to blame. We can open a ticket with our carrier(s) to investigate. This would require call samples - 3 is usually sufficient. Let me know if you'd like to go with this option.
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Tony Van Oort

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Sure Ben, could you explain what you mean by call samples?
Tony
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Ben Foster, Alum

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Sure - just the date/time of the call and the caller's and called numbers. Ideally, 3 of these in a 24-hour period is what we'd need to move forward.
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Sarah Eva Monroe

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Hi, I'm having the same issue. See my call log attached. Carrier is Sprint and my area code is 312. Note that these calls were made on Wednesday, May 21.

 
(Edited)
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Sarah Eva Monroe

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Hi, anyone able to address this? Thanks!

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