Include recipient Name and number on the Fax Sheet

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Please let us include the fax recipient's name on the fax sheet
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Brian Kennemer

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Posted 2 years ago

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Mike, Official Rep

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Hi Brian,   Are you referring to the fax cover sheet?  There are fields on the fax cover that do display the recipients name and fax number.  Can you clarify your question? 
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Brian Kennemer

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That field does not show up for me.
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Brian Kennemer

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yes referring to the fax coversheet
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Brian Kennemer

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When I try to add the fax coversheet, it does not let me input the recipient name, phone number or fax number. Name and phone number comes out blank and it puts our fax number in the spot for recipient's fax number. I tried adding recipients name/fax number in contacts, thinking maybe it will populate it from contact information- still same problem. When I input the contact information under "Recipient's fax numbers" it will send the fax to correct number, but does not fill in name, phone number or fax number of recipient. When I spoke to customer service, he said you cannot add recipients information to the fax cover sheet. That makes your fax coversheet unusable.
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Mike, Official Rep

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Hi Brian,  Can you let me know the name of the cover sheet you are choosing?  Have you tried different versions? Our product team has been updating this and the functionality is a little different on some of them. 

I just tested both the Classic, Regular, and Contemporary, and they all work. 

Also, can you let us know what version your RingCentral Desktop is on? 

Mike

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