User Settings: User Call Handling then Queue/Group

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This conversation has been merged. Please reference the main conversation: User Settings: allow ext to be forwarded to call queue

It would be great to have incoming calls ring to a receptionist but if the receptionist isn't available ring through to a call queue. This feature would be a great benefit to small businesses like law groups and other small offices large enough to have a receptionist.
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J G

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Posted 5 years ago

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J G

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Thanks, but it looks like a Ring Group is only for the current user's phone numbers. I can add numbers for other users to the forwarding list, but those will all ring either sequentially or simultaneously, which is what I also get with a queue. This particular scenario is one where there's a receptionist first and then a simultaneous group if the receptionist doesn't answer, which isn't possible with the current feature set.
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Kim, Alum

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Thank you for the Idea request!

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(Edited)

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