Incoming Call notifications during queue calls

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  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Call Queue: requesting Call Waiting for queue members

We are a US based business, a property management company with over 20 different locations. Some of these locations have 6 or 7 users and some only have 2 users. We set up call queues for each location and port the incoming numbers to the queue. Someone at the location picks up the phone and everyone is happy.

If someone calls in during the first call, and there is no one in the second office to answer the phone, the user has no clue another call is coming in. It does not ring, beep, or display the incoming call on their phone.

I would like to see an option in the Call Queues to display additional incoming calls during queue calls.

At the moment the only way we have found to do this would be to create an additional user, and pay the $30 / month (for 20+ different locations!) just to get this feature which can be implemented via ring groups.
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Ryan Timmons

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Posted 2 years ago

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