Incoming Caller ID Name and Number should show when receiving a call through IOS device

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  • Updated 1 year ago
Current Behavior:
- Inbound call with an inbound caller id name should also show the incoming call number
- If the "Integrated Calling" is enabled on the app, it only shows the inbound caller name (without the number)

Expected Behavior:
- Inbound caller id name and number should show when receiving a call on an IOS device even if the integrated calling is enabled
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Systems, Inc

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Posted 2 years ago

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I can't help, but I'm seeing something similar.  It appears the mobile app doesn't provide expected results. I was trying to get the dialed number to display.  Works as expected on desk phone (Polycom VVX-410), but not on the mobile app.  Mobile app either shows name or inbound caller id.  Trying to solve identifying source of calls for users that accept calls from various routing, call queues and user extensions.
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Jose R. Valdez

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I have same problem.
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Jasmine M, Employee

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  1. Account type  Office Premium 2 - 99 lines 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested : call coming into the ios app would display caller id number and name
  4. A typical use case scenario explaining how your business would use the feature: call would come in and info would appear on the app. 
  5. Benefit of such feature: ease of use
  6. Number of Users and/or Digital Lines: 18 users / 11 extensions
  7. case number: 08108355