Caller ID: How to see the incoming Caller ID Name (U.S. and Canada)

  • 6
  • 8
  • Question
  • Updated 2 months ago
  • Answered
  • (Edited)
I have a premium office plan, and was told that Caller ID would work on our phones (in Toronto, Canada).  
Photo of Kim

Kim, Alum

  • 43,854 Points 20k badge 2x thumb

Posted 4 years ago

  • 6
  • 8
Photo of Michael Berkeley

Michael Berkeley

  • 600 Points 500 badge 2x thumb
Totally unacceptable that this isn't a core feature.  Heck, even my awful home landline provider gives inbound caller id with CNAM.
(Edited)
Photo of Suzanne Urash

Suzanne Urash

  • 222 Points 100 badge 2x thumb
I'm a one-person business so my home phone and business phone are the same. Also, if you answer some of the calls and it's dead air or hangs up, it indicates that you are a live person and puts you on MORE spam lists. Regardless, there is NO reason why RC doesn't make this a standard feature on ALL phone plans except to get more money for shareholders. On a single day, i receive about 15 spam/fraud calls. No need to defend RC unless you work for them.
Photo of Suzanne Urash

Suzanne Urash

  • 222 Points 100 badge 2x thumb
Because i didn't know that caller ID was NOT included in the standard plan, opened up a support ticket, spoke to several people and none of them knew that caller ID wasn't included in the plan I had. I just found out during this string that i stumbled upon a few days ago (i've had the RC service for 6 months now). So does that answer your question?
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,222 Points 20k badge 2x thumb
The only question I asked of you was, "...are you losing more business by not answering the phone than whatever the difference in cost would be between your current RC Office Plan and one that includes Caller ID names? " and while you told me some of your RingCentral history, are you aware that you can upgrade your plan at any time? I had done that when I first started with them over 8 years ago. You would then have the functionality. Is it right that RC charges more for certain functionality? That's not for me to say. They are in business to make money and upper management makes those decisions. People have to either abide by those decisions and either make enough noise for upper management to make a change -or- vote with their money going to a different provider.

Otherwise, I just gave my opinion about answering/not answering calls and losing business. I'm not defending RingCentral and if you had fully read my post you would have read that I am in business to make money. If I worked for RingCentral I would be getting a salary and would have to answer the phone as part of my job duties. I never debated that it shouldn't be part of ALL RC Office plans, however did you also read the part where I said, "...are you losing more business by not answering the phone than whatever the difference in cost would be between your current RC Office Plan and one that includes Caller ID names? " You never addressed that and I'm not asking you to now. It's just a rhetorical question for the management of YOUR company to answer...NAMELY YOU...and doesn't affect me or anyone else in this thread.
Photo of Suzanne Urash

Suzanne Urash

  • 222 Points 100 badge 2x thumb
Yes, i probably HAVE lost money due to this issue and if you READ MY comment above, i just found out in THIS THREAD over the weekend that caller ID is an upgraded feature. If you also READ MY COMMENT ABOVE, I indicated that i have spoken to several support individuals over a few months time to figure out why i'm not getting caller ID and none of them knew. Am I going to upgrade? Probably now that i JUST FOUND OUT IN THIS THREAD, AS INDICATED ABOVE, i will upgrade. Are you satisfied now that you tried to make me look dumb? It didn't work.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,222 Points 20k badge 2x thumb
If that's what you thought my intent was, I feel sorry for you. I read and understood everything you said. What I said was to make you think more about it, in case you hadn't because you never said you were going to upgrade. All you initially said was, "I'm losing business because i let all of my calls go to voicemail unless i recognize the phone number. "  Sorry but I'm not a mind reader as to your past history with RingCentral nor your future intentions. I'm done with this thread.
Photo of Peter Mendola

Peter Mendola

  • 180 Points 100 badge 2x thumb
another vote for making this a core feature. funny how upgrading from a 10 year old phone system to Ring Central means you actually lose features !