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Note that if we uncheck to add a special number to the beginning for the Caller ID or have it add the number to the end instead of the beginning, then RingCentral is able to properly forward the Caller ID info including the code number we want added. It is ONLY if a special code is being added to the beginning that RingCentral fails to forward CallerID data.
Adding a number code is important so recipients know the incoming call is related to our company business and which department, and also so they know it's not a personal call going direct to their personal phone. And adding to the beginning (as opposed to the end) is important for us, because this allows receiving cell phones to still recognize the incoming caller (phones only look at the end numbers to match the number with a contact in the address book, so anything added to the beginning is ignored for Caller ID matching -- perfect). So we really need to get this working again, the way it had for years.