Incoming calls hear dead air

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When an incoming caller calls our main line they hear dead air before receptionist answers. How can I set it up so they hear the phone ringing before the receptionist answers? When they just hear dead air they get confused and hang up. 
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HEBW Reception

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Posted 3 months ago

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Jan Ferguson, Channel Partner, Champion

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Make certain that you enable the Audio While Connecting property on the main number/extension. You can also do this for any extension in your system. You get to that property by going to the Administrative Web Portal, then Screening, Greeting & Hold Music then User Hours and select the Audio While Connecting property. You can choose RingTones or music options.