incoming calls show on 2 lines simultaneously

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When an incoming call comes in both the line1 and line 2 calls light up, looking like there are actually 2 calls coming in at the same time but both are the one incoming call. Only like this on one of my phones. Please help, I have looked through all help and faqs and can't find anything
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WILLIAMS

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Posted 5 months ago

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Jessica - Community Support, Official Rep

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Hi Williams, 

Is there any way you could post a picture of this occurring? Can you confirm what model of phone you're using as well? Thanks! 
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WILLIAMS

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I can't post a photo of it happening because it will just look like 2 calls coming in at once.
I have a CISCO IP SPA525G. I actually have 6 of these phones and just the one is having issues.
When a call comes incoming both line 1 and line 2 are flashing... if I want to ignore the 1 call I actually have to ignore it and it will keep ringing on line 2 then I have to ignore that one too.
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Jessica - Community Support, Official Rep

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Hi Williams, 

So strange! Please open a case with support so they can do some in depth troubleshooting. 

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