9/27/16: "All Circuits are busy", "Number not Available", or "The code you have dialed is not deliverable to the code owner".

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  • Updated 2 years ago
  • Solved
  • (Edited)
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Incoming calls to us are not going through... when you try to call, you hear  "Your call can not be completed at this time. Please try again later. Message 6 US01LV"

Our cisco 303 phones can make outgoing calls, including calling our own number and it works.... but if you call from outside landline or cell phone you get that recording above.

Is this an outage on ringcentral? Or something else?  I have not changed any main settings on our account.

We are in miami florida usa.
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Robert Wong

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Posted 2 years ago

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Mike, Official Rep

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Official Response
We've been notified of two separate issues going on. Please open a support case and be sure to include the exact symptoms described below so your case gets routed appropriately. 

1.  There was an issue affecting some customers in Pennsylvania, which is now resolved. Those users were getting the message,  "The code you have dialed is not deliverable to the code owner "

2.  There is a 2nd issue affecting some users in Florida causing calls to fail and getting the message "All circuits are busy" or "Number not available" 

If you are experiencing either issue, please open a support case and copy/paste the appropriate Bold text into the case notes for proper routing. 

CT-18108 : Case 05033414 - Pennsylvania inbound local calls failing with a message "The code you have dialed is not deliverable to the code owner" 

INC-18105: Case 05032761 - Florida inbound local calls failing with a message "All circuits are busy " or "Number not available"



(Edited)
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Official Response
UPDATE 9/27/16 5:00 MDT:  Both issues have been resolved.