Fax: Failed Fax Troubleshooting

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An associate is trying to send a fax and it is not coming through properly.  They tell me they keep trying to send it and it is not going trough.  I have received the first 36 pages of the document that is around 64.  It is a pdf and the pages I received are only about 3.3mb.  What can I do to fix this?
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sarah6622

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Posted 2 years ago

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Mike, Official Rep

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Official Response
For large faxes, try breaking them in to 2-3 smaller faxes.  Also, this page details the most common reasons for failed faxes.  See Fax Troubleshooting Checklist for more troubleshooting. 

If you've ruled out all of the possibilities, then you please open a support case an include your most recent samples (times, dates, fax numbers to/from etc) . 



Mike
(Edited)