Incoming faxes going straight to voicemail

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When a client tries to fax us, it goes to voicemail. Is there some setting they should change on their fax machine so it wont go through as a phone call? Faxes from other machines go through ok
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INC

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Posted 2 months ago

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Hey INC,

Some of these settings may help the sender:

NOTE: For specific instructions, refer to the fax machine’s manual or support.

• Set the Baud Rate to 7200 bps
Most analog fax machines transmit at 14400bps. Speeds this fast will magnify any latency, jitter or packet loss present.

• Make sure that the ECM (Error Correction Management) is turned OFF
ECM analyzes incoming data for corruption, which can increase latency. In some cases, this may compromise image quality.

• If available, turn on VoIP Mode
On applicable fax machines, this automatically reduces baud rate and disables ECM.

• If VoIP mode is not available, enable Overseas mode (if available)


On applicable fax machines, this automatically reduces baud rate and disables ECM.