Incoming faxes going straight to voicemail

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  • Updated 2 weeks ago
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When a client tries to fax us, it goes to voicemail. Is there some setting they should change on their fax machine so it wont go through as a phone call? Faxes from other machines go through ok
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Posted 1 year ago

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Saadet, Employee

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Hey INC,

Some of these settings may help the sender:

NOTE: For specific instructions, refer to the fax machine’s manual or support.

• Set the Baud Rate to 7200 bps
Most analog fax machines transmit at 14400bps. Speeds this fast will magnify any latency, jitter or packet loss present.

• Make sure that the ECM (Error Correction Management) is turned OFF
ECM analyzes incoming data for corruption, which can increase latency. In some cases, this may compromise image quality.

• If available, turn on VoIP Mode
On applicable fax machines, this automatically reduces baud rate and disables ECM.

• If VoIP mode is not available, enable Overseas mode (if available)

On applicable fax machines, this automatically reduces baud rate and disables ECM.
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Roni Williams

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New customer: We are a medical equipment office and receive a lot of faxes. Most of the faxes come over great, but we have a couple doctor offices that send us a fax and it goes to voicemail. Does the response from a year ago still apply? I see that our fax numbers are set to voice and fax - should they be fax only?
Thank You!
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Becky - Community Support, Official Rep

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Roni, we recommend following the steps you see above and if you're still experiencing problems, please let us know.