Why am I still encountering the department prompt even though I turned it off?

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Under Incoming Call Information I've selected "never" for the department prompt, saved changes and confirmed the setting was off, however the department and press 1 prompt still occurs when I test the system. Has anyone else run into this?
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Posted 7 years ago

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Ben Foster, Alum

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Official Response
Hi all - is anyone still experiencing this? You may need to turn off "Play announcement before connecting" for Call Queue (fka Department) calls under My Settings > Call Handling & Forwarding > Incoming Call Information. Why we bury this setting in User Settings, as opposed to Call Queue Settings, I don't know, but that's where it is.