InContact Salesforce Integration Task Popup Issues

  • 0
  • 1
  • Idea
  • Updated 2 months ago
Our current RingCentral integration with Salesforce pops up a task in Salesforce documenting the call after the call has ended and after the ACW after the call has ended, which means the agent is on the next call. It would be more useful if the task popped up at the beginning of the call so that the agent can input call notes while the call is in progress, not after it has occurred. We opened up case 9370189 and after weeks of extensive troubleshooting, we were told that that is the way the integration works and if we want it changed to the beginning of the call to submit it as a "Feature request"
Photo of Luis Serrano

Luis Serrano

  • 140 Points 100 badge 2x thumb

Posted 2 months ago

  • 0
  • 1

Be the first to post a reply!