Increase recording storage limits past 90 days.

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  • Updated 1 year ago
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we should be able to access recording past 90 days for record
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TEXAS

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Posted 2 years ago

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Mike, Official Rep

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Thanks for your post.  If it helps, there is a way you can back up data longer. Visit: RingCentral for Dropbox
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VAGO

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This reply was created from a merged topic originally titled Sent Item Storage Duration.

Currently, RingCentral save the message under sent items for 30 days from the time a customer sent it. It would be great if we can keep the messages on the sent item for as long as customer want it.
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CONNELLY-WEISS

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This reply was created from a merged topic originally titled sent items - only saved for 30 days.

"Sent Items" are only saved in the system for 30 days. In my business, I need to go back and check the period of time before 30 days! I chatted with a representative and found that it's not an option to change a setting on this so I'm proposing this be changed.
US account, I'm an insurance broker, high level description?? huh? I want "Sent" items to show longer then 30 days. I need to be able to prove something was sent to a bank, lender, or client. At times, I need to verify what fax number I sent something to. No case #
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tom

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Is there anyway to add an additional email address (separated by commas or something?) so that you can send a copy somewhere else? (Like sending a copy to a "Distribution list" or gmail/hotmail/etc...) - so now , who cares about "sent".
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Mike, Official Rep

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Hi Tom,  This topic is on the subject of data retention limits.  It sounds like you are asking for something else. Can you clarify? Are you referring to notifications of some sort? 
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tom

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Just curious if you can bypass the default storage limit by sending a copy somewhere else with longer retention policies.
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Mike, Official Rep

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No, sorry Tom, there's no such option for that.