Increase recording storage limits past 90 days. | RingCentral Support Community

we should be able to access recording past 90 days for record

TEXAS

120 Points

Posted 3 years ago

3 years ago

Mike, Official Rep

94,158 Points

Thanks for your post. If it helps, there is a way you can back up data longer. Visit: RingCentral for Dropbox

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2 people like this

3 years ago

VAGO

102 Points

This reply was created from a merged topic originally titled Sent Item Storage Duration.

Currently, RingCentral save the message under sent items for 30 days from the time a customer sent it. It would be great if we can keep the messages on the sent item for as long as customer want it.

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1 person likes this

3 years ago

CONNELLY-WEISS

134 Points

This reply was created from a merged topic originally titled sent items - only saved for 30 days.

"Sent Items" are only saved in the system for 30 days. In my business, I need to go back and check the period of time before 30 days! I chatted with a representative and found that it's not an option to change a setting on this so I'm proposing this be changed.
US account, I'm an insurance broker, high level description?? huh? I want "Sent" items to show longer then 30 days. I need to be able to prove something was sent to a bank, lender, or client. At times, I need to verify what fax number I sent something to. No case #

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3 years ago

tom

80 Points

Is there anyway to add an additional email address (separated by commas or something?) so that you can send a copy somewhere else? (Like sending a copy to a "Distribution list" or gmail/hotmail/etc...) - so now , who cares about "sent".

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2017-01-26T19:33:52+00:00

Mike, Official Rep

93,468 Points

Hi Tom, This topic is on the subject of data retention limits. It sounds like you are asking for something else. Can you clarify? Are you referring to notifications of some sort?

2017-01-26T19:35:50+00:00

tom

80 Points

Just curious if you can bypass the default storage limit by sending a copy somewhere else with longer retention policies.

2017-01-27T22:44:16+00:00

Mike, Official Rep

93,468 Points

No, sorry Tom, there's no such option for that.