Call Queue: Increase Wrap Up Time Beyond 1 Minute

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  • Idea
  • Updated 5 years ago
  • Implemented
  • (Edited)
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We have a number of calls coming in, and our phone reps need time after a call to complete their notes and submit them into our internal system. Currently the "Minimum post-call wrap up time before agent's status is automatically set available" can't be set higher than 1 minute. While this is a nice start, I don't see any reason why we shouldn't be able to set it to 2 or 5 or even 10 minutes. This would allow our reps more time to complete their notes.


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Posted 5 years ago

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