Indicator which device is used to make and answer call in the Performance reports

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  • Updated 2 months ago
  • Account type: US
  • A brief description of the business: Insurance agency
  • A high level description of the product or feature being requested: customer would like to see an indicator in the Performance reports under Calls, if which device or how the users made or answered a call
  • A typical use case scenario explaining how your business would use the feature:  It would be helpful for them to identify if how their users usually take calls (Desk phone, RC app or 3rd party line) in lined 
  • Benefit of such feature: this will give them the idea if how users usually take calls
  • Number of Users and/or Digital Lines:2

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Richard Manuel, Employee

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Posted 2 months ago

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