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We operate a dispatch center that we would like to grant our dispatchers the ability to go back and review a phone call on their line to verify information such as name / address / telephone etc. This would save us time trying to reach the person again or waiting for them to contact us again when an emergency vehicle hasn't arrived because we did not get the address correctly the first time. Currently only our dispatch supervisors can look this up by way of having access to our entire call log for all users, but we would rather have each dispatch user have the ability to review their calls (and only their calls) individually.
If RingCentral could make this happen and quickly, we would be forever grateful.