Initiate support with the proper group according to the your account.

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  • Updated 1 year ago
  • (Edited)
Currently, when I start a chat with support with the widget, bottom right of the Admin Console at, I always have to go through a process where I explain everything, then the support person realizes we have a 80+ user account, so I have to sit and wait while they find someone and transfer the chat to the other group.

Thankfully the agents are able to read back through to figure out what's already been said, but it would make more sense if the chat was aware of the type of account I have (since I'm logged into my console), and just started the chat transaction with the the appropriate team to start with.

Site Info:
US - Technical Service - 80+ users RC Premium + Contact Center
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Chris Rosa

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Posted 1 year ago

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