Integration with USB handset

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  • Updated 12 months ago
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Hi this may be already a post but I was really hoping that there would be some integration with a USB handset.  Some folks don't always love a headset and furthermore a handset provides a speaker phone function which can be handy.  In our business we love the ringcentral desktop app and would prefer using it than connecting IP phones but really the only way to use the desktop app is by using a headset. There are some devices out there like the Polycom cx300 or polycom cx200.  I have purchased the polycom cx300 and the speaker and mic work with the app but other functions like dialing and hanging up the handset don't function and I'm hoping that someone could write a driver for them.  Would be willing to pay!
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Posted 2 years ago

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2 years ago
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Mike, Official Rep

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So..It sounds like you are looking for a stand-alone handset (not with a deskphone), that simply plugs into a USB port?  If so, I don't know that I've ever seen such a thing,  and my attempt to find such an item on Google search returned zero results.  However, I wouldn't be surprised if someone out there makes one.  If any other viewers here on the Community are aware of such a thing please chime in and share. 

If this is what you are looking for, I don't see why one wouldn't work assuming it's the same technology as a headset. 

If it helps, I use this headset which works very well. I often work remotely and this does the trick for me. It has excellent sound quality and I never have users complain about audio issues on their end either.   FYI...not supported or recommended by RingCentral.... just my personal suggestion:  Logitech USB Headset H390 with Noise Cancelling Mic
2018-11-01T18:20:01+00:00
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Rhonda

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We have the same issue. We want to use the softphone but with a phone/handset, not a headset and only have to answer or hang up on the handset, not click in the softphone as well. I will follow this post in hopes of an answer soon! We also have the Polycom cx300 deskphones. 
(Edited)
2 years ago
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Kevin Keeton

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Hi Mike.  FYI, If you search for "usb handset phone", some show up that way.  Plantronics Calisto P240 USB VoIP Phone on amazon.  Also, Jabra® DialTM 550 USB Handset.  another is Digitus USB Telephone handset. 
2018-10-22T19:27:19+00:00
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Michael Stutzman

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Kevin, have you used one of those usb handsets yet with the softphone?
2018-10-23T12:11:08+00:00
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Kevin Keeton

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no, actually I am using a usb mic ATR2100-usb and a set of speakers.  So, I'm set up more podcast style which works most of the time in my lab.  Otherwise I use the Logitech headset which is hard to wear for a prolonged period of time.   Have not explored the handsets any further. 
12 months ago
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Albert Morel

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I've tried the Jabra 450 handset. Call quality is great, just doesn't pick up calls when you life the handset. You have to answer the call on the softphone, then use the handset. Same goes for hanging the call up.

I believe this is because Ringcentral doesn't officially support Jabra products..

I am still looking for a handset that will pick up the softphone..Some users still want/need this functionality.
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